Strategic Partnerships Manager

 

 

Strategic Partnerships Manager  

At Trove Recommerce

Remote

 

About Trove Recommerce

Recognized in 2020 by FastCo as one of the world's most innovative companies, Trove powers resale for the world's most inspired brands and retailers.  We provide brands with the technology and logistics to own the secondary market for their products.  With our white-label capabilities, our partners reap the rewards of managing their own resale market by accelerating long-term revenue, increasing customer loyalty, gaining new customers and boosting store and site traffic.  Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail.  We power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Allbirds, Carhartt, Michael Kors, Levi’s, and more.

 

About the Strategic Partnerships Manager role

In this role, you will act as the General Manager of each partner’s recommerce program—owning its success from strategy to execution. You’ll serve as the primary point of contact, driving growth, solving problems, and aligning cross-functional teams to deliver value for both the partner and Trove.

 

What You’ll Do

As a key member of the Partnerships team, you’ll be the primary point of contact for a portfolio of brand partners, owning the success of each relationship. You’ll ensure seamless execution of partner programs and identify strategic opportunities for growth and innovation.

• Lead Partner Relationships: Serve as a trusted advisor and daily point of contact for partners. Own delivery against the statement of work (SOW), ensuring all timelines, tasks, and deliverables are met both internally and externally.
• Drive Strategic Value: Support partners with actionable insights, strategic guidance, data-driven reporting, and training to help them grow and optimize their recommerce programs.
• Manage Cross-Functional Communication: Maintain regular communication cadences to share key updates related to business performance, product development, operations, and strategic initiatives.
• Build Scalable Playbooks: Collaborate with the Partnerships and cross-functional teams to continuously improve partner enablement materials, best practices, and operational playbooks.
• Influence Product & Engineering: Partner closely with Product and Engineering teams to drive roadmap prioritization, troubleshoot technical issues, and advocate for features that meet partner needs.
• Enable Supply Growth: Work collaboratively with partners to identify and source product supply, directly influencing business growth and profitability.
• Be a Trusted, Empathetic Advisor: Balance professionalism, empathy, and business acumen while supporting multiple partners in a high-growth, high-complexity environment.
• Forecast & Plan Joint Growth: Co-develop supply/demand forecasts and marketing plans with partners to ensure alignment on business targets and growth strategies.
• Shape the Future of Trove’s Ecosystem: Help define strategic priorities for Business Development, Product, and Engineering by representing the voice and needs of your partners.

 

Experience You Bring

• Industry Knowledge: 3–7 years of experience in ecommerce, retail, SaaS, circular economy, brand management, consulting, or a related field.
• Partnership Management: Proven ability to manage multiple high-impact relationships and complex workstreams simultaneously.
• Strategic & Technical Acumen: Experience supporting software implementations, influencing product roadmaps, and providing strategic advisory services.