IT&D Senior Business Analyst, Employee Experience

<h2>We are Reckitt</h2> <p><span><span><span><span>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.</span></span></span></span></p> <p><span><span><span><span>Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</span></span></span></span></p><h2>​Information Technology &amp; Digital​</h2> <p><span><span><span><span>In IT&amp;D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.<br/> <br/> Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.<br/> <br/> Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.</span></span></span></span></p> <h2>About the role</h2> <p><span><span><span>We are looking for an Regional IT Senior Business Analyst to manage the relationship between IT&amp;D and key business stakeholders. You will be accountable for the quality, availability, and continuous improvement of end-to-end IT services, acting as the key ambassador between IT Operations and the business.</span></span></span></p> <p><span><span><span>You’ll work closely with Regional teams, R&amp;D, and factories to ensure effective delivery and execution of DEE products and platforms. You’ll lead service performance reporting with a strong focus on business outcomes and SLA targets, while providing strategic insight into site infrastructure planning and refresh needs.</span></span></span></p> <h2>Your responsibilities</h2> <ul> <li><span><span><span><span><span>Build and maintain strong relationships with IT&amp;D Directors, Regional leaders, R&amp;D, and factory stakeholders.</span></span></span></span></span></li> <li><span><span><span><span><span>Ensure high service quality, availability, and performance across all business units.</span></span></span></span></span></li> <li><span><span><span><span><span>Report on key performance metrics, focusing on SLAs and business outcomes.</span></span></span></span></span></li> <li><span><span><span><span><span>Monitor and manage continuous service improvement (CSI) initiatives, maintaining a database and reporting status to DEE and IMEX.</span></span></span></span></span></li> <li><span><span><span><span><span>Support local delivery of DEE products and platforms in collaboration with IMEX.</span></span></span></span></span></li> <li><span><span><span><span><span>Drive infrastructure planning, including forecasting site refreshes.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote adoption of the Operating Design (OD) model and facilitate connections between IMEX and Product Streams.</span></span></span></span></span></li> <li><span><span><span><span><span>Analyze customer service feedback and statistics to drive ongoing service enhancements.</span></span></span></span></span></li> <li><span><span><span><span><span>Ensure alignment and execution of key technology projects at the local and regional level.</span></span></span></span></span></li> </ul> <h2>The experience we're looking for</h2> <ul> <li><span><span><span><span><b><span>5 years of experience</span></b><span> in IT service management, operations, or delivery roles within a global or regional organization.</span></span></span></span></span></li> <li><span><span><span><span><span>Proven track record of managing relationships with senior business stakeholders and translating business needs into IT service outcomes.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of ITIL frameworks (certification preferred) and service management best practices.</span></span></span></span></span></li> <li><span><span><span><span><span>Experience in managing SLAs, performance metrics, and driving continuous improvement initiatives.</span></span></span></span></span></li> <li><span><span><span><span><span>Exposure to infrastructure lifecycle planning and local/regional technology project delivery.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent communication, stakeholder engagement, and influencing skills at multiple levels of the organization.</span>