Global Client Solutions Specialist - CPG, Global Accounts

About The Team

We are looking for an experienced, detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.



Responsibilities

- Coordinate & execute established global account workstreams to empower regional (country) markets both internally & externally.

- Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities.

- Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.

- Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.

- Build marketing materials that help guide best practices across creative, ad products, and measurement.

- Follow and share Global Account trends, news, insights, and nuances to steward internal education across regions.

- Communicate with a clear & candid approach, effectively driving value for cross-functional and regional partners.

- Garner internal & market feedback to improve global account coordination and inform future processes.

- Manage and track global investments & projects.