Senior Group Director, Fashion Retail, Texas & Georgia

Senior Group Director, Fashion Retail, Texas & Georg

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL

About The Role:

CHANEL is looking for a Senior Group Director, Fashion Retail to join our Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to our clients.  In an ever-evolving landscape where the definition of “luxury” is changing, clients are demanding an increasing level of elevated service.  This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges, and we seek a transformational leader to help continuously evolve CHANEL’s retail organization.

This role interfaces with all of our boutique teams in the region and will report to the Head of Retail for the East region. Our ideal candidate will have seven years of experience, have a passion for people leadership and excellent client service and be based in Texas and Georgia markets.

What Impact You Can Create at CHANEL:

• Act as voice of your respective region, making recommendations to best support all aspects of the retail business while working with the Head of Retail to set strategic objectives and vision for boutiques in the region to drive focus on Client and commercial KPIs
• Champion a client-centric and service focused mindset across all levels of our Boutique organization
• Collaborate closely with counterparts from Watches and Fine Jewelry and Fragrance and Beaute divisions to ensure seamless and consistent client experience across all touch points
• Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level
• Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities
• Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement
• Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning
• Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs
• Instill an operational mind-set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions
• Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and/or profitability
• Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.

You Are Energized By:

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships  
• Fostering a meaningful client experience centered around inclusion and connection  
• Being comfortable in the middle of complexity and ambiguity  
• Creativity and innovation by testing, learning, and taking new risks 

Position Logistics:

• Minimum of 7 years of experience in a multi-boutique or store environment
• Bachelor’s degree or equivalent experience preferred
• Located in Houston, TX or Dallas, TX with ability to frequently travel up to 60% – the position entails frequent and extensive travel, including at times, international travel
• Must be able to use MS Office applications – Word, Excel, and Power Point to a competent standard

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the