Director, Software Engineering: Retail Platform Delivery (ELERA)

<p><strong>Must be located near or within the area of Cincinnati, Ohio.&nbsp;</strong></p> <p>Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts.&nbsp;</p> <p>This role&nbsp;collapses&nbsp;Development, Test, and Professional Services Engineering into a single accountable function and&nbsp;operates&nbsp;as the customer-facing engineering authority for strategic programs. You own what ships, how it scales, how it recovers, and how quickly the team learns.&nbsp;</p> <p>This role runs on Toshiba’s agentic AI development ecosystem as the default way of working, not a side experiment. Agents&nbsp;participate&nbsp;in&nbsp;requirement&nbsp;decomposition, code generation, test authoring, PR review, defect triage, and release scoring. You are expected to measure and compound that leverage.&nbsp;</p> <p><strong>What You Own&nbsp;</strong></p> <ul> <li><strong>Delivery velocity AND production reliability&nbsp;</strong>(DORA metrics with published targets)&nbsp;</li> </ul> <ul> <li><strong>Unified engineering&nbsp;and&nbsp;quality&nbsp;accountability&nbsp;</strong>in one org&nbsp;</li> </ul> <ul> <li><strong>Customer-facing technical authority&nbsp;</strong>for strategic retail accounts&nbsp;</li> </ul> <ul> <li><strong>AI-native development workflows&nbsp;</strong>that compound team output quarter over quarter&nbsp;</li> </ul> <ul> <li><strong>Production outcomes:&nbsp;</strong>what ships, how it performs, how it recovers, what it costs to run&nbsp;</li> </ul> <p>This is not an engineering-only or QA-only role. You own the outcome, the telemetry that proves it, and the workflows that compound it.&nbsp;</p> <p><strong><u>Key Responsibilities&nbsp;</u></strong></p> <p><strong>Customer-Facing Engineering Leadership&nbsp;</strong></p> <ul> <li>Primary engineering authority for customer programs spanning POS, payments, loyalty, and store systems&nbsp;</li> </ul> <ul> <li>Partner with customer&nbsp;leaders&nbsp;to define success criteria, operational acceptance, rollout strategy, and risk posture&nbsp;</li> </ul> <ul> <li>Translate real-world retail workflows into architecture decisions, API contracts, and system behavior&nbsp;</li> </ul> <ul> <li>Maintain architecture decision rec