Critical Environment Support Assistant

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Support Assistant.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Support Assistant, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Equipment and Systems Operations

• Supports colleagues as an assistant.
• Adds required data, documents changes and upkeep of procedures and building management systems.
• Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

• Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepares paperwork in support of maintenance planning scope.

Team Management Support

• Serve as the main point of contact for the team on for operational and administrative needs, Coordinate and communicate process, procedure, or system changes to site teams and Coordinate and schedule training for site staff.
• Assist with onboarding new employees (e.g., ordering new hire equipment, setting up workstations, managing distribution lists, security groups) under the direction of team members.
• Create and submit requests for datacenter access using the Data Center Access Tool and provide onsite team support and carry out tasks under the direction of others and Provide basic system-use training to onsite staff, new hires, and general small-scale training for site staff.
• Assist in managing the Critical Environment SharePoint site by creating and moving scope through workflows.
• Support uniform management, including ordering, distribution, and cancellation as needed and assist with flyer and signage creation, including design and production, as needed.

Critical Environment Culture

• Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
• Assists in managing CE SharePoint site by helping create and move scope through workflows.
• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

Project Ownership

• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.
• Frequent climbing of stairs and/or ramps.
• Prolonged standing.
• Occasional lifting 50lbs. / 22.5kg.
• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
• Normal visual acuity (near, far and peripheral with correction).
• Normal color vision for electrical work.