Manager, Enterprise Solutions Architecture

Who Are We?

Postman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. 

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.

The Opportunity

Our customer base is growing faster than ever. We are looking for an experienced leader to advance our Enterprise Solutions Architecture program and manage an existing team of expert Postman Solutions Architects.  You will be responsible for day-to-day team management and coaching, exploring new ways to improve our post-sales operations, and leveraging analytical insights to ultimately retain and grow our customer base.  You will own the technical aspects of our post-sales process for the Enterprise customer segment. You'll be supported by all other Postman teams - from sales and engineering, to product management, data science, and our executives - to ensure our customers achieve value from their usage of Postman.

The Solutions Architecture Manager at Postman plays a pivotal role in leading a team who is responsible for delivering technical post-sales support and consultation to our customers. The Solutions Architecture team is composed of experts in APIs and Postman products, who work closely with customers to ensure successful implementation, integration, and utilization of Postman solutions.

This role is perfect for a visionary leader passionate about creating scalable solutions to enhance customer engagement, satisfaction and retention.

What You’ll Do

Team Leadership:

• Lead and mentor a team of Solutions Architects, fostering a culture of collaboration, technical “know-how”, continuous curiosity, and customer-centricity
• Provide guidance and support to Solutions Architects in resolving technical challenges and addressing customer needs effectively and efficiently

Cross-functional Leadership:

• Partner with leaders in Customer Success, Sales, Solutions Engineering, and other GTM teams to develop processes and resources that accelerate customer adoption of Postman
• Collaborate with Product and Engineering teams to convey and advocate for customer feedback and enhancement requests that will improve customer satisfaction and address their key use cases, serve as the voice of the customer within the organization

Customer Consultation:

• Collaborate with Sales, Solutions Engineering, and Customer Success teams to understand customer use cases and develop tailored solutions that meet their needs
• Build strong relationships with customers, fostering long-term partnerships and driving customer satisfaction and loyalty
• Advise on consultations with key customer stakeholders by assessing technical requirements and offering recommendations for optimal API development workflows
• Work closely with Solutions Architects and customers to design and architect scalable and robust solutions using the Postman platform

Technical Expertise:

• Stay abreast of industry trends, emerging technologies, and best practices related to API development methodologies and workflows
• Act as a subject matter expert on the Postman platform, providing insights and guidance to both internal teams and external customers

Data-driven Strategy and Knowledge Sharing:

• Leverage data analytics to identify trends and areas of improvement in how we can deliver value to customers
• Develop and maintain technical documentation, best practices, and use case examples to enable customers to maximize the value of Postman solutions
• Facilitate knowledge sharing sessions and workshops internally to enhance the technical expertise of the Solutions Architecture team

About You

• Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience
• 3+ years leading custome