Senior Commissioning Engineer -PG

We are looking for a talented Senior Commissioning Engineer – PG to join our team in Service in Dallas, TX.

In this role, you will make an impact in the following ways:  

• Accelerate Complex Repairs
  By formulating and directing intricate repair plans, you'll reduce downtime and improve customer satisfaction, especially in challenging warranty and non-warranty cases.
• Enhance Diagnostic Accuracy
  Your expertise in diagnosing hard-to-identify issues ensures faster resolution and minimizes repeat service visits, saving time and resources.
• Drive Escalation Efficiency
  Managing and improving the escalation process helps streamline support workflows and ensures timely intervention from higher-level experts when needed.
• Empower Technicians Through Mentorship
  Coaching and mentoring technicians boosts their confidence and technical capabilities, strengthening the overall service network.
• Strengthen Product Knowledge Across the Region
  By distributing technical communications and staying updated on current and new products, you’ll ensure your region is well-informed and prepared.
• Promote Service Programs to Boost Revenue
  Advocating for Cummins service capabilities and programs helps increase adoption, driving sales and reinforcing brand loyalty.
• Improve Field Reliability Through Investigations
  Investigating product issues at customer or dealer locations allows you to identify root causes and contribute to long-term product improvements.
• Document Insights for Continuous Improvement
  Clear and concise documentation of diagnostics and repairs feeds into knowledge databases, helping others learn from your expertise and improving future service outcomes.

To be successful in this role you will need the following: 

• Strong Collaboration Skills
  Build partnerships across teams and with customers to solve complex service issues and drive shared goals.
  
• Effective Communication Abilities
  Tailor your messaging for technicians, customers, and internal stakeholders to ensure clarity and alignment on diagnostics, repairs, and service programs.
  
• Customer-Centric Mindset
  Prioritize customer needs by delivering reliable, timely, and high-quality technical support that strengthens relationships and trust.
  
• Advanced Problem-Solving Capabilities
  Navigate complex and sometimes contradictory information to diagnose issues accurately and formulate effective repair plans.
  
• Continuous Learning Attitude
  Embrace nimble learning by experimenting with new tools and approaches, and using both successes and failures to improve your technical acumen.
  
• Resourcefulness in Action
  Efficiently deploy tools, people, and information to resolve service events while minimizing cost and maximizing impact.
  
• Technical Proficiency with Tools and Systems
  Master diagnostic applications and electronic service tools to troubleshoot, validate repairs, and document outcomes in business systems.
  
• Strategic Service Network Insight
  Apply knowledge of service capability, capacity, and coverage to ensure consistent service delivery and identify opportunities for network improvement.
  

Education, Licenses, Certifications: 

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience: 

• Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.

Additional Information/Responsibilities:

We are looking for a talented Senior Commissioning Engineer – Power Generation to join our team specializing in Service for our Distribution Business Segment.  Resides in South / Southeastern United States, Dallas, TX area preferred. In this role, yo