Parts Counterperson

Join Komatsu and Be Part of Something Big

Schedule:               First Shift, Monday through Friday
Hourly Pay:            $28.36

Company Overview:

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company Stores East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. If you are a recent graduate of a Technical School or an experienced industry Technician, we would like to talk to you about a career with Komatsu.  If you have experience maintaining and repairing construction equipment, cranes, diesel engines, on-highway truck and bus, marine and industrial equipment we would like to talk to you about transitioning your knowledge and experience through extensive training to work on Komatsu and the allied OEM products we represent. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, click this link Employee Testimonials.

Why Join the Komatsu Company-Owned Dealer East Team:

• Competitive Compensation
• Local 15C Membership and Benefits
• Career Planning and Advancement
• Tool allowance to ensure you have the best equipment for the job
• Training Opportunities
• ….and working for an OEM owned dealership!

Job Overview:

This is a Parts Counter Person position that is based out of the Yonkers, NY location.  You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork.  This position is also responsible for some warehouse functions.  Equipment knowledge and jobsite experience is a plus.  In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems.  

Key Job Responsibilities

• Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.  
• Assist service department with parts requests, returns, and inquiries. Document and track activities.  
• Oversee daily warehouse operations including shipping, receiving, crating, and storage
• Inspect incoming freight for damage and discrepancies; document and report issues
• Verify quantity and condition of received materials and input data into inventory systems
• Operate manual and powered equipment, including forklifts, safely and efficiently
• Pick, pack, and stage customer orders for shipment according to schedule
• Process and release sales orders; coordinate outbound freight and logistics
• Utilize UPS, FedEx, and other shipping platforms to manage outbound deliveries
• Provide shipping and receiving documentation support to the customer service team
• Issue stock goods for internal service jobs and interpret part requirements accurately
• Maintain clean, organized, and clearly labeled storage areas to optimize space and efficiency
• Other duties as assigned 

Qualifications/Requirements

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing   
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.  
• Valid drivers license and clean driving record
• Ability to safely operate a forklift
• Other duties as assigned 

Work Environment:

As a parts counterperson with Komatsu Company-Owned De