Director, Revenue Cycle Market Liaison

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

At Huron, Directors represent the pinnacle of professionalism and expertise. They effectively collaborate with Huron and client senior leaders to design and implement goal-achieving solutions while delivering remarkable results (ones that meet but usually exceed specified engagement objectives). Throughout the process, they construct enduring relationships that benefit the firm in profound ways including selling additional project work into clients.

Their talents and leadership instill passion and followership in clients, juniors, and management. So, if you’re defined by ongoing progress—if you can lead teams, create solutions, and masterfully communicate on every level…If you’re a consummate professional, a prospective champion of Huron's core values, and an inspiration of confidence and trust… then you can and will—leave your mark on the future of consulting.

Let’s get to work – together.

POSITION SUMMARY
Adventist Health’s Revenue Cycle Operations are jointly operated by Huron Healthcare and Adventist Health. Huron manages the operations and provides the Revenue Cycle leadership (managers and above are employed by Huron), while Revenue Cycle associates are employed by Adventist. Market leaders and hospital, clinic, and physician leadership across Adventist’s 21 hospitals and 300+ clinics, are key stakeholders for the Revenue Cycle Operations and critical factors to ongoing Revenue Cycle success.
Market Relationship Directors serve as the primary liaison between Adventist Health’s Revenue Cycle Operations, and market leadership. The position, reporting to the Sr. Director of Revenue Cycle Payer Integration, will facilitate communication between Revenue Cycle operations and market leaders at each site. This communication to market leadership includes, but is not limited to, current and historical financial/operational metrics, current revenue cycle priorities and associated progress, and escalation of any barriers to ongoing success. Similarly, this position is also responsible for communicating any market/system priorities and concerns or inquiries from market/system leadership back to the Revenue Cycle leaders. This individual will be responsible for providing exceptional support services to maintain a high level of operational accountability and continue to elevate Adventist Health’s revenue cycle operations to deliver an exceptional experience. Regular collaboration with the Vice President of Revenue Cycle and leaders over acute and ambulatory departments spanning the entirety of the Revenue Cycle is critical to ensure clear communication and an effective relationship between Revenue Cycle and market leadership, thus ensuring the overall success of Adventist Health.

Qualifications

KEY JOB DUTIES:

• Act as the primary liaison for and oversee all communication and coordination between Revenue Cycle leadership and market leadership
• Oversee development, distribution, and ongoing accountability of scorecards that will form the cornerstone of Revenue Cycle metric performance monitoring for each individual site
• Lead regular meetings with market/system leadership focused on sharing Revenue Cycle performance, seeking feedback, and understanding leadership priorities
• Communicate hospital leadership feedback, guidance and/or questions to Revenue Cycle leadership in order to maintain a strong relationship and ensure positive outcomes
• Coordinate with all revenue cycle leaders to stay aware of current initiatives, priorities, and risks
• Coordinate with Revenue Cycle Analytics and IT to