Senior Product Manager

Job Summary:

JOB DESCRIPTION: Senior Product Manager
Location: Remote (CT,ET)

Division: Ticketmaster NA, Marketplace

Line Manager: Director Product Management, Marketplace

Contract Terms: Full Time

THE TEAM

The Marketplace Product team at Ticketmaster partners across the company and across the globe to identify opportunities to drive client, fan and internal company value through web, mobile, and integration solutions, services that power Ticketmaster retail experiences. Our products cover ecommerce services, marketing, order processing services, and fulfillment services. 

THE JOB

The Senior Product Manager is a pivotal role in the development of Ticketmaster’s marketplace. This individual will have direct and shared ownership for products within the Ticketmaster Resale platform. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results and takes pride in offering quality experiences which delight our customer. This person will help evolve the business and the technology behind it to ensure a smooth purchase experience for fans looking for their next live event, whether it’s concerts, theater, or sports.

WHAT YOU WILL BE DOING:

• Translate and prioritize business needs into innovative, quality solutions

• Drive product and customer experience from concept to launch, working with cross-functional teams of product managers, designers, engineering, and operations across the globe

• Determine and manage requirements and user stories for both internal and client-facing products, services with input from internal stakeholders and at times external clients

• Write, prioritize, and manage sprints and backlog driven by needs, usage and value insights

• Collaborate with internal stakeholder and engineering leadership to contribute to a strategic product roadmap

• Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way. 

• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies

• Capture, monitor and present hard data (KPIs) to assess assumptions and feature concepts for modifications or future enhancements

• Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster’s clients and fans and to define go to market strategy

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS):

• 5-7 years product management experience in either eCommerce, pricing, machine learning, or other related fields

• Proven success in delivering B2B or B2C digital products from concept to launch

• Good knowledge of technical subjects such as microservices, API integrations, databases, etc.

• Strong analytical and problem-solving skills with the ability to make data-driven decisions

• Capable of managing multiple projects simultaneously and handle shifting priorities

• Excellent verbal and written communication skills, comfortable with presentations and interacting with internal teams and business stakeholders

• Familiarity with agile processes and product management tools (e.g. Jira, Confluence, Miro)

• Understanding of the ticketing, live event industry or financial industry trading systems a plus

• Remote with hybrid opportunities in the central time zone; the greater Chicagoland region a plus

• Bachelor’s degree in business, technology, or a related field

YOU (BEHAVIOURAL SKILLS)

• Strong story-telling skills with the ability to effectively convey insights and recommendations to stakeholders at all levels.

• Strong technical communication skills to effectively convey insights and recommendations to stakeholders at all levels

• Strong sense of organization to see objectives to completion; experience in influencing team and cross-functional partners through data-driven proposals and presentations.

• Ability to partner with st