Manager, Field Service - Atlanta, GA

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

 

As a Field Service Manager, you will support, measure, and develop Field Service Professionals through leadership, training, and guidance. You will ensure your team of professionals deliver outstanding, world-class customer service. Support professionals in resolving customer questions and concerns. Train professionals in the effective promotion of Vivint products and services. 

The Field Service Manager will ensure products are installed properly, timely, and according to established manufacturer and industry standards; deliver frequent coaching and performance evaluations to each professional, providing detailed feedback and identifying specific areas for improvement and further growth. 

 

Required Skills 

• Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines. 

• Train new and existing Professionals on proper customer engagement techniques. 

• Improve performance of existing Professionals regarding measure KPI’s 

• Demonstrate new products and services to Professionals and obtain any needed clarifications prior to product/service launches. 

• Communicate current installation and service policies, procedures, and techniques. 

• Manage team performance to meet or exceed operational and financial objectives.   

• Support and develop Professionals through continued training, coaching, and motivation. 

• Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals. 

• Manage employee time tracking and time-off requests. 

• Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns. 

• Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service.