Supervisor Customer Service I - Money Network Call Center

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Supervisor Customer Service I - Money Network Call Center

About your role:

Make an impact. Lead a team. Grow your career.

If you’re a seasoned call center professional who loves helping people, solving problems, and keeping a high‑energy operation running smoothly, this role is a great next step. As a Customer Service Supervisor, you’ll lead a team supporting the Money Network business—ensuring associates feel supported, customers feel heard, and operations run with excellence.

You’ll work remotely while guiding a team through fast‑paced workloads, coaching for success, and stepping in to resolve more complex issues. This role is ideal for someone who enjoys variety, thrives under pressure, and wants the opportunity to make a real impact on both customers and associates.

What You’ll Do:

• Coach, develop, and lead your team through performance feedback, training, and professional growth opportunities—helping each associate bring their best to the job every day.

• Review performance trends through quality checks and reporting, identifying what’s working and where improvements can be made.

• Manage workflow and service levels, ensuring daily operations run smoothly and escalated customer concerns are resolved effectively and professionally.

• Oversee timekeeping and payroll accuracy for your team, ensuring timely and compliant submission.

• Lead through change, helping your team stay focused and supported as new processes and initiatives roll out.

• Take on additional responsibilities as needed in a dynamic environment where every day brings new opportunities to learn.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• High school diploma or equivalent required.

• 1+ year of supervisory experience in a call center, customer service, or operations environment.

• Prior experience in a high‑volume, fast‑paced environment.

• Experience interpreting data, reporting and using insights to drive performance.

Experience that would be great to have:

• Familiarity with call center tools and applications such as CRM tools, ticketing systems, QA platforms, and workforce management tools.

• Prior monitoring of call center metrics, scorecards, and service level objectives.

• Proficiency with Windows, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and web‑based applications.

• Prior leadership, including coaching, team development, and performance management experience.

• Ability to analyze data, identify trends, and translate insights into actionable improvements.

• Experience supporting high‑volume customer service or operations environments.

• Associate’s degree or Bachelor’s degree — or an equivalent blend of education, experience, and/or military background.

How you'll work:

• This role requires use of a computer and audio equipment.

• You will work one of these assigned schedules:

Monday thru Friday 8am – 5pm

Monday thru Friday 9am – 6pm

Sunday thru Thursday 7am - 4pm

Tuesday thru Saturday 8am – 5pm

Tuesday thru Saturday 4pm – 1am

Monday, Thursday, Friday, Saturday 9pm – 7am

• This role requires flexibility to work overtime, including weekends and holidays.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living