Senior Technical Program Manager, Supplier Business

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.

At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. 

As a fast-growing, remote-first startup, we are seeking a Senior Technical Program Manager to gain deep understanding of our supplier business workflows to help execute our Supplier Generate Growth Strategy. This is an opportunity to directly contribute to improving the lives of millions of patients and play a pivotal role in our organization.

The Role
You will be a key player in our Supplier business that cross-cuts multiple teams and user personas focused on aligning go to market efforts with R&D development. You will work with the product team, engineering team, design team, operations team, customer success team, executive team, external customer teams, and data team helping the team bring the product vision from concept through execution. You'll be responsible for coordinating multi-team work, influencing solutions and decision-making, and curating space for teams to collaborate and solution against a critical strategic area of our business. 

What You'll Do

As a Senior Technical program manager you will help others keep vision of the bigger picture, drive to outcomes and results, and understand how each project fits into the larger program goals in a tactical manner. You must be able to effectively communicate with stakeholders at all levels of the organization, as well as manage and lead multiple project teams.

• Ensure proper execution of strategy vision across multiple teams that consist of Product Managers, Engineers, Designers and Data Leads as well as both internal and external stakeholders
• Monitor and report the status of progress while steering the team to identify and resolve risks and problem prevention with mitigations
• Curate space for, and facilitate, coordination between all team members and stakeholders
• Owning development and maintaining project plans - both internal and external
• Oversee capacity planning for initiatives within the Supplier business
• Effectively communicate both verbally and written to maintain alignment 
• Build relationships and empathize with teammates and stakeholders perspectives to drive trusted understanding
• Manage and maintain expectations with both internal and external stakeholders
• Surface innovative approaches when teams are missing processes or mechanisms to coordinate and collaborate together 
• Demonstrate resilience, tenacity and consistent accountability that sets an example for all teams 
• Be seen as a trusted, consistent, reliant voice by helping translate and define a common language between many people, altitude and audiences
• Sustain strong attention to detail, remain highly analytical when organizing and maintaining multiple tracks of work ‘in the air’ across multiple cross functional teams
• Consistently embody Parachute team’s values

If you don’t meet 100% of the below qualifications, you should still consider applying.

Who You Are

You are ambitious – you are always seeking to understand and continuously learn while identifying ways to grow. You are an excellent translator – ability to convey your ideas clearly and succinctly, in verbal and written form, at a variety of altitude and audience levels, internally and externally.You are outstanding at air traffic control – demonstrable abilities in juggling multiple balls at once, comfortably.

• You have a technical background – you are able to identify technical gaps, missing functionality, and can be a contributor in a technical discussion with engineering leaders - internally and externally. 

You are experienced in capacity planning and roadmapping – you can oversee multiple dependent workstreams, and are able to proactively address risks - product risks and technical risks - before they arise. You have good product instincts and understand when to ask questions, and where there are risks with a bias towards delivering value.You are extrem