Cloud Support Engineer

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen. Position may be considered for hire in the following locations: Cleveland, Ohio, Columbus, Ohio, Pittsburgh, PA or Cincinnati, Ohio.

Organizational Expectations:

The Federal Reserve Bank of Cleveland’s Treasury Services organization partners and supports the U.S. Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.

In this role you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications.  In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.

General Responsibilities:

• Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.

• Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.

• Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.

• Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.

• Assist with data analysis, capacity plans, and execution of contingency plans.

• Understand and can trace transaction, batch, and file processing flows.

• Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.

• Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.

• Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security

• Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.

• Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.

• Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.

• Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.

• Ensuring all infrastructure components me