Onboarding Manager, Venue Brand Management

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!

THE JOB

The Venue Brand Management Onboarding & Training Team is looking for an enthusiastic and organized Onboarding Manager to lead a skills-first onboarding program for our VBM team. This is an exciting opportunity to help shape a world-class onboarding experience that not only welcomes new hires but also sets them up for success in ways that inspire connection, confidence, and drives results.

As the Onboarding Manager, you’ll ensure the onboarding process is seamless, engaging, and consistent across VBM teams. You’ll also play a key role in fostering connections and capturing data-driven insights to help us keep improving.

WHAT THIS ROLE WILL DO

• Lead an immersive, skills-first onboarding program that quickly ramps up new VBM team members by setting clear expectations, grounding them in team-wide key competencies and role pillars, and providing a roadmap to excel.

• Coordinate logistics for onboarding activities, including market travel, team introductions, scenario-based trainings, onboarding capstone projects, and cross-department connections, to ensure a seamless process and alleviate administrative duties from managers.

• Facilitate skill level checks, in partnership with the new hire’s manager, to determine retention of information and understanding of base-line performance expectations.

• Own all VBM onboarding tasks and workflows in Asana, ensuring that all steps—such as account setup and system access—are streamlined for both new hires and their managers.

• Create user-friendly dashboards and reports in Asana to provide leadership with actionable insights from onboarding data (e.g. ramp time, skill performance) to improve processes.

• Identify opportunities to automate and streamline existing onboarding processes to ensure the program scales with the VBM Team’s growth.

• Partner with the Staffing & Logistics Team to streamline the onboarding process for approximately 100 third-party event staff supporting the VBM Team with in-venue execution.

• Partner with the Onboarding & Training Team's Training Manager to develop tools and materials that simplify onboarding and accelerate new hire integration.

• Partner with managers to provide tools, guidance, and support as they onboard new team members, ensuring consistency and success across the board.

• Own the VBM Team portal quarterly audit process and content intake process, seamlessly working with other departments to ensure all on-the-job resources are current and accurate, while being easily digestible for all new hires.

• Occasional travel (up to 10%) to key markets to support onboarding experiences and additional coverage as needed.

WHAT THIS PERSON WILL BRING

BACKGROUND & EXPERIENCE:

• 3-5 years in a learning & development, onboarding, HR, or program management role, with experience running interactive programs and working across many teams.

• Bachelor’s Degree preferred.

• Certification through ATD, Training Industry, or another recognized learning & development/HR organization.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for supplemental resource creation, reporting and presentations, Asana for task managem