Customer Activation Specialist

The Job

The Customer Activation Specialist is responsible for ensuring successful account activation for our new customers as well as maintenance of existing accounts. A successful and seamless implementation is critical to establishing the long-term success of an account. The Customer Activation Specialist works closely and cross-functionally with Emery Jensen sales teams and enterprise shared services daily to achieve successful account activations. The position is critical to Emery Jensen’s growth and to achieving the commitment of being a company that is seamless to do business with.

What you will do...

• Manage onboarding process for new customers from application to account activation.

• Assist with New Customer activation processes related to EDI and POS setup.

• Proactively monitor new and existing customer master data to ensure accuracy; develop ongoing auditing processes to validate customer master data and provide customers with a seamless experience
• Represent EJD internally and cross-functionally as subject matter expert related to onboarding of new accounts and on customer master data.
• Drive continuous improvement of the onboarding process, customer master data management and related activities to reduce time required to activate accounts

What you need to succeed...

• 3 years of account management support or customer service experience.
• Bachelor’s Degree in Business or related field (commensurate experience considered).
• Excellent interpersonal and written/verbal communications skills with customers and colleagues from all impacted functional areas.
• Detail-oriented and extremely organized self-starter able to thrive in a fast-paced entrepreneurial environment.
• Proven ability to manage multiple tasks, solve problems and meet deadlines.
• Expert user of Microsoft Office
• Working knowledge of SAP
• Working knowledge of DocuSign is a plus
• Working knowledge of EDI is a plus
• Working knowledge of Salesforce is a plus

Compensation Details:

$55000 $65000

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace / Emery Jensen Distribution also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 3 years resulted in incentives being paid out above 106.6% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year and annual discretionary contribution (once eligibility requirements have been met). Over the past 3 years, company contributions (matching & discretionary) for fully eligible employees have averaged 7.3% of total eligible compensation.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cle