Director, Internal Communications

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

Position Summary:

Our company is in an exciting period of growth that calls for stronger internal alignment that deepens the connection between employees, our mission, and our strategic priorities, while also supporting thoughtful executive communication externally to reinforce our story and strengthen our reputation.

To support this work, we are seeking a Director to help advance and elevate our internal communications efforts supporting the development and delivery of clear, compelling employee communications and collaborating with executives and various teams across the business to extend key messages to internal and external audiences, as appropriate.

In this role, you will help employees understand company strategy and how their work contributes to our goals, while also providing support to external communications, as needed.

The ideal candidate brings exceptional writing and storytelling skills, sound and strategic business acumen, and the ability to translate complex topics into relevant, actionable messages. The Director will develop a broad range of content, including company-wide communications, executive messaging, articles, talking points, profiles, internal newsletters, video and digital content, and internal publications. The Director will also track and report on engagement and effectiveness across internal communications, using insights to drive continuous improvement.

Key Responsibilities

Direct Internal Communications Strategy, Messages, and Delivery                          

• Supports the development and execution of the company’s internal communications strategy.

• Contributes to and helps manage a cross‑company editorial calendar covering internal communications, executive messaging, and thought leadership

• Develops, reviews, and supports content across formats and channels to ensure quality, consistency, and alignment

• Helps manage the company intranet and internal communications channels, maintaining a strong pipeline of relevant, timely content

• Identifies and elevates stories, progress, and milestones from across the organization to drive alignment and recognition

• Drafts and delivers enterprise‑wide and executive communications on behalf of executives, aligned with business strategy and priorities

• Identifies emerging communication opportunities and supports timely corporate updates

• Helps ensure communication tools, processes, and channels are effective and aligned to audience needs

• Serves as a communications partner to lines of business teams to support effective employee communications

• Supports internal communications during periods of change, transformation, or heightened sensitivity

• Helps prepare executives for internal meetings, town halls, and events

• Tracks, analyzes, and reports on internal communication effectiveness to inform continuous improvement

Support Executive Visibility