Customer Education Specialist (Video)

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. 

Join the company helping businesses grow revenue through in-product messaging, and so much more!

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. 

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

Our team helps people learn about Intercom, and turns our customers into experts. We'd love you to help us take this to the next level. This is a fantastic opportunity for someone who wants to not only adapt to our production process, but also raise our bar by bringing new skills and creativity to the process.

What will I be doing? 🚀

• You’ll work closely with our product, sales and marketing teams to achieve key company goals through educational content. You'll create, update and deliver educational videos about an amazing product to the greatest customers in the business. These videos will be seen thousands of times a month and create real impact, guiding customers to success.

What skills do I need? 📖

• You have 1+ years experience in e-learning, video content production, marketing, design or similar.
• You have experience editing video/screencasts, and you’ve got examples you’re proud to show us.
• You have a talent for simplifying and explaining abstract concepts.
• You’re a great communicator and storyteller (we care deeply about this one!)
• You write clearly, succinctly and with empathy.
• Your creativity, visual design skills, and attention to detail all shine through in the presentations, videos, and screencasts you create.
• You have experience with Figma/Photoshop or similar, with a willingness to learn more.

Bonus skills & attributes 🙌

• You’ve created digital course materials before.
• You have experience with marketing email or messaging campaigns.
• You’ve delivered lectures or training.
• You’ve partnered closely with cross-functional stakeholders in marketing, product management or engineering teams before.
• You’ve done voice-overs (or spoken on tv/radio), and have examples to show us.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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