Senior Azure Application Support Administrator
General Dynamics Information TechnologyAbout the role
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top SecretClearance Level Must Be Able to Obtain:
Top Secret/SCIPublic Trust/Other Required:
NoneJob Family:
Software EngineeringJob Qualifications:
Skills:
Incident Resolution, Process Documentation, Standard Operating Procedure (SOP), Technical Support, TroubleshootingCertifications:
NoneExperience:
6 + years of related experienceUS Citizenship Required:
YesJob Description:
Senior Tier III Administrator
GDIT is seeking a Senior Tier III Administrator to provide support to Defense Enterprise Office Solution (DEOS) Cloud Service Offering contract. This position is a combination of remote (20%) and onsite (80%) support at either Arlington, VA or Fort Meade, MD.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Sr. Tier III Administrator, you will provide advanced technical support for applications and integrations using Microsoft Azure services, ensuring operational excellence and high customer satisfaction. You will resolve escalated issues, provide end-to-end support, and improve operational processes through documentation and standard operating procedures. You will oversee incident response, collaborating with users and other support teams to diagnose and resolve complex issues, maintaining high availability and security of video services. Your role will also encompass developing and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.
Provide technical support via phone and/or email to local and off-site users and other operations personnel.
Analyze and respond to incidents, determining the level of support required.
Collaborate with users and operations personnel to diagnose problems, investigate causes, and recommend solutions.
Resolve issues within specific SLAs or escalate to the appropriate service level queue for resolution.
Review incidents and incident database to ensure efficient problem resolution.
Coordinate with internal support staff and/or vendors to resolve problems and follow up with end-users and customers to ensure timely resolution.
Process tickets received from the Tier II support desk to resolution and escalate appropriate tickets to Tier IV.
Provide end-to-end support for application and infrastructure related issues.
Develop and maintain documentation for Standard Operating Procedures (SOPs) and incident resolution scripts.
Prepare and submit After Action Reports (AAR) in accordance with Operations and Command guidance.
Collaborate with internal teams and external vendors to resolve technical issues and participate in support-related meetings.
Coordinate enhancement capability schedules with engineering a
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