Technical Inside Sales Associate

Company: Fluid Flow Products


About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.


Website: https://fluidflow.com/


Summary/Objective
The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Develop and recommend value-added solutions for customer applications
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
• Handle all inquiries/contacts professionally.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
Competencies
• Strong customer-service focus with a passion to exceed customer expectations
• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong mechanical aptitude
• High energy, drive, and sense of responsibility

Supervisory Responsibility
This position has no direct supervisory responsibilities

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 am to 5 pm.

Travel
No travel is expected for this position.

Preferred Education and Experience
• Bachelor’s Degree in Business or Engineering
• Strong mechanical aptitude
• Experience in customer service

Additional Eligibility Qualifications
There are no additional eligibility qualifications for this position

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and techn