Customer Operations Associate

In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.
Today, Provi is better than ever. We’ve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios.

Provi is looking for an enthusiastic Customer Operations Associate who is passionate about building and refining internal operational processes and streamlining customer access to self-service options. This position will play a key role in the rapidly expanding Support function at Provi.

What you'll be doing

• Overseeing the growing utilization of the Provi Help Center as our product evolves. 
• Drive and optimize traffic to self-help solutions prior to ticket creation
• Create reporting on Self Service impact (ie - views, action rate, etc.)
• Partner with Product Marketing to ensure new product release content is available
• Assist in all operational needs of the Buyer Organization, ensuring that all systems and operational processes are adhered to ensure consistency in team SOPs
• Auxiliary Vendor Management responsibilities
• Liaise cross-departmentally as a representative of the operational needs of the Support team

What we are looking for

• 2+ years in a customer support or operations position
• Incredible attention to detail, specifically in process management and documentation
• Ability to balance multiple projects and and consistently meet deadlines
• Strong cross-functional collaboration skills
• Salesforce Service Cloud experience preferable

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. But guess what? No one ever meets 100% of the qualifications. Trust your experience and apply! 
What you can do at Provi:
Make an impact: Work directly with the management team to help grow the business.Find your groove and grow: Provi keeps growing and you should too. Expand your skill set, diversify your experience and develop along with us.Enjoy competitive benefits: Health, Dental, Vision, 401K with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, Unlimited PTO and ½ day Fridays in the Summer.Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.
Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#BI-Remote