Technical Business Relationship Manager Professional

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Do you have a “customer-first” mindset and enjoy using your broad technical skills while working with business domain experts and application developers to bring advanced products to market and facilitating making the dream of home ownership a reality for millions of Americans?

You will support efforts to increase the efficiency and enhance the customer experience of IT products and services for our business teams. This includes working closely with domain aligned teams to optimize workflows and support the delivery of business solutions. We are searching for a technically savvy Business Relationship Management professional who enjoys interacting with both technical staff as well as business representatives.

Our Impact:

• We are the Ambassadors for Enterprise IT Services to our Business IT Divisions, advocating for the Business division interests back to the Enterprise IT Services

• We collaborate with IT and business leadership and teams to advance our technical capabilities, remediate risk, and successfully deliver our most visible programs

• We partner with all IT teams as well as business application teams to ensure the delivery of optimized solutions that enable Freddie Mac to bring new business capabilities to market

• We bring diverse teams together and create partnerships while using our technical and interpersonal skills to enable effective progress and positive outcomes

Your Impact:

• Delight our customers by providing efficient services, transparent communications and great customer support

• Partner and collaborate with a wide spectrum of IT and business partners to influence effective workflow solutions and great customer experiences

• Identify and champion opportunities for automation and efficiencies across the enterprise

• Act as an honest broker between app and infra teams to ensure consistent and timely delivery of business priorities

Qualifications:

• Bachelor’s degree in computer science or related field; or equivalent work experience

• 2-4 years professional experience within Information Technology

• 2+ years of experience in the following areas: CI/CD Pipeline, Cloud Computing, Containerization, Storage, Operating Systems, Middleware, Databases, Network, Business Resiliency, Information Security, Collaboration and Lifecycle Productivity Tools

• 2+ years of full-lifecycle customer engagements, championing change and technical stakeholder engagement

• 2+ years of customer engagement and efficiency improvements

• 2+ years of effective communication (oral and written) and collaboration across teams in a matrixed environment

Keys to Success in this Role:

• Excellent collaborator, communicator, and fantastic teammate

• Be agile and comfortable working across organizational and technical boundaries to find solutions to nebulous problems

• Provide outstanding customer service and support

• Broad technical knowledge

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair C