DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

PROGRAM MANAGER - BENEFITS MANAGER

Job Location:

Address:  3003 N Central Ave
Phoenix, AZ 85012

Posting Details:

Salary: $35.9615 HRLY/$74,799.92 Salary 

Grade: 23

Closing Date: August 18, 2025

Job Summary:

This position oversees the Preserving Children's Benefits Program, ensuring that the Department of Child Safety (DCS) complies with Arizona Revised Statutes §8-468(A). This position will manage a team of staff to identify eligible children for federal benefits (Social Security Administration or Veterans Administration), apply for benefits on their behalf, and monitor the progress of applications. This role is critical in properly managing benefits for children in care.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Provide oversight and leadership to a team of five staff, including one supervisor. Responsible for leading, instructing, and training staff on programmatic policies and procedures. Provide oversight, planning and execution of the DCS Preserving Children's Benefits Program.
  
• Develops, implements and interprets policies, procedures, and training programs. Responsible for creating comprehensive guidelines to ensure efficient operations and compliance with relevant laws and regulations. Interpret policies and laws to guide staff and stakeholders in their decision-making and actions.
  
• Provide routine screening, consultation, and application assistance to field and legal partners involved in children's benefits programs. Responsible for providing operational and financial reporting to ensure program effectiveness and accountability.
  
• Collaborate with internal and external stakeholders to ensure the successful implementation and operation of the Preserving Children's Benefits Program. Coordinate efforts, share information, and address challenges related to the program.
  
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• DCS policies and practices
  
• Field Operations structure & processes
• Federal and state laws, rules, regulations, policies and procedures impacting the department
  
• Federal Benefits and Regulations
  
• Guardian CCWIS system
  
• Report writing and project planning
  
• Contemporary management practices including motivating and mentoring staff
• Children's Benefit Program

Skill in:

• Communication to various internal and external stakeholders
  
• Organization and tracking
  
• Process Flow management & adherence
  
• Interpretation of statues (both State and Federal)
  
• Time management to achieve successful outcomes
• Problem-solving and decision making

Ability to:

• Manager a team of 5-7 staff
  
• Build relationships with external stakeholders
  
• Develop process flows & desk procedures
  
• Communicate effectively and accurately, both verbal and non-verbal
  
• Prioritize tasks to meet deadlines
  
• Perform detailed work with a high degree of accuracy
  
• Maintain a professional appearance and demeanor at all times
  
• Managing time and resources effect