Manager-Clinical Research Unit

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Manager, Clinical Research Unit, reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Clinical Research Unit (CRU) at Northwestern Medicine is administratively directed and financially supported by the NUCATS Center for Clinical Research (CCR) at Northwestern University Feinberg School of Medicine. At Northwestern Medicine, the unit is operationally and clinically directed by the Director of Operations, Stem Cell Transplantation and Cell Therapy at Northwestern Memorial Hospital.

The manager holds the authority and accountability for the management of inpatient and outpatient CRU operations, staff, and facilities including the CRU Core Laboratory.

In addition, the manager facilitates achievement of CRU's goals through coordinating program development and enhancement efforts in research and education. Responsible for coordinating all business services including staff modeling, quality reporting and analysis, and financial preparation and analysis as warranted. Partners effectively with multiple stakeholders in the clinical research enterprise across both NMH and Northwestern University Feinberg School of Medicine.

The manager collaborates with leadership to support innovative clinical and translation research, advance quality strategies, ensure a safe, professional and supportive work environment, facilitate timeliness of services, and enhance patient satisfaction. The manager is responsible for the performance, human resource, and quality outcomes for their defined service area or unit. The manager places the safety of the clinical research subjects, patients, and other customers as the highest priority, and demonstrates the skills necessary to meet and exceed expectations. The manager motivates the team to provide high quality clinical research, safe and compassionate patient care, and excellent clinical operations. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

Responsibilities:

• Attracts, develops, and retains exceptional research staff providing them an environment that fosters excellence through continuous learning.
  • Collaborates with Human Resources and other managers to ensure appropriate staffing
  • Advances innovative retention strategies for staff
  • Collaboratively manages the disciplinary process when appropriate
  • Facilitates the annual performance review process
  • Ensure application of staffing tools
  • Facilitates mentoring and coaching of CRU staff
• Manages people and resources to ensure safe and efficient clinical research operations.
  • Collaborates with the clinical coordinators to ensure optimal staffing and scheduling practices are achieved to ensure safe research study care and study protocol integrity.
  • Embeds innovative strategies to support a healthy practice environment that
  • encourages break time and reduces worker fatigue
  • With NUCATS CCR, ensures clinical research best practices and study billing compliance are in alignment with the SOPs of the Northwestern Medicine Office of Research.
  • Ensures compliance with all applicable federal, state, and institutional regulatory guidelines related to clinical research and affiliate operations.
  • Reviews and updates comprehensive standard operating procedures (SOPs) for all CRU staff and study team personnel utilizing the unit
  • Partners with the clinical and non-clinical support services departments to ensure optimal scheduling and throughput practices
  • Supports care coordination and response to operational issues
  • Ensures sustained Control phase of DMAIC for all process improvement initiatives
  • Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
  • Supervises process of new study submissions, regulatory compliance review, and utilization review.
  • Responsible for Environment of Care
• Identify processes and outcomes which are import