Primary Care Site Director [FPCN-NP-11ST-8.2.24]

Description

Job Title

Primary Care Site Director (NP)

#FPCN-NP-11ST-8.2.24

Program Summary

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person – mind, body & spirit. The network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:

• Abbottsford Falls Family Practice & Counseling (Northwest Philly);
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and
• Health Annex (Southwest Philly).

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

Position Summary

The Primary Care Site Director is a leadership position that fulfills the role of clinical team leader, mentor, supporter, and clinician resource. In addition, the Primary Care Site Director works to help define a vision of quality improvement, serves as an operations consultant to address Primary Care workflow and direct supervision to Nurse Practitioners, Clinical RNs, Addictions Counselor and Practice Manager. 

Primary Care Site Director position represents the concerns of their fellow Nurse Practitioners at the site level, and brings input into decision-making regarding policy development, standardization of network protocols, CQI priorities, and other issues influencing the experience of clinicians at FPCN. This position has additional administrative time to the clinician’s schedule of 5 sessions per week (approx. 20 hours) that will be dedicated to the above-named activities. 

Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions

Clinical Oversight:

1. Work with clinical staff, Center Director, and Practice Manager to maintain or exceed expected productivity. 

2. Ongoing monitoring and adjustment of processes responsible for smooth and effective patient flow. 

3. Provide clinical leadership and mentorship for Nursing and Nurse Practitioner practice 

• Share new clinical policies/procedures
• Chart reviews as needed for audits and QI
• Patient care issues

4. Promote Quality Improvement processes, , support network improvement initiatives and quality measure goals.

5. Facilitate morning huddles and assist in running clinical staff meetings with focus on primary care team issues and functioning. 

6. Encourage and promote teamwork. Nurture individual team members’ strengths and abilities.

7. Work with Practice Manager and Director of Primary Care to cover unexpected clinical absences. Assist with coverage issues as needed. 

8. Work with Center Directors and Clinical Managers to problem solve clinical workflow issues.

9. Act as a resource and liaison for other members of the site’s healthcare team

10. Work in conjunction with Center Director & Practice Manager to promote positive team dynamics through regular meetings and staff supervision. 

11. Strive to promote health equity for all patients served across the life course.

Managerial Duties:

12. Supervise:

1. Nurse Practitioners
2. Clinical RNs
3. Addictions Counselor
4. Practice Manager

13. Hold regular supervision meetings with all direct reports to promote productivity, identify strengths and develop individualized plans to address areas of improvement or development, or desired acquisition of skills.

14. Routine supervision meetings, at least twice a month, with Director of Primary Care to facilitate smooth communication and promote excellence in patient care services