Project Manager, Customer Migrations

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW 

*Contract role with estimated duration of 4-6 months.* 

We are seeking an experienced Project Manager to lead the development and management of a project plan to enable large-scale software migrations from legacy platforms to our latest products (SaaS). This role requires a strategic, customer-centric approach and collaboration with sales, customer success, product & engineering and finance to develop a plan to drive seamless transitions for hundreds of customers while ensuring minimal disruption. 

The ideal candidate is a PMP-certified project manager with deep experience designing and executing migration strategies, developing comprehensive project plans, and collaborating across multiple departments. You will own the end-to-end migration planning process—creating the roadmap, messaging, tools, pricing, and customer segmentation—before transitioning execution to our internal team. 

This is a highly visible, cross-functional role that will work closely with Product, Engineering, Sales, Customer Success, Marketing, and Finance to ensure seamless migrations.  

RESPONSIBILITIES 

• Lead the strategic design of large-scale customer migration plans from legacy platforms to new software products. 

• Manage the development of migration messaging and communication strategies to ensure customers understand the value and impact of the transition. 

• Manage the process to identify and segment customers based on migration readiness, business needs, and potential impact. 

• Manage the development of pricing models and tools to support the transition process effectively. 

• Collaborate across departments (Product, Engineering, Sales, Marketing, Customer Success, and Finance) to align migration strategies. 

• Monitor risks and dependencies, proactively mitigating challenges to ensure a smooth customer experience. 

• Handoff execution to internal teams after the initial 4-6 months of strategic planning, ensuring proper enablement and documentation. 

QUALIFICATIONS 

• Proactive Project Manager with a track record of managing large-scale software migrations (SaaS).  

• Proven experience leading large-scale customer software migrations, managing hundreds of customers through transitions.