National Service Program Support Director

Job Description

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams’ administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City’s economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With

NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service.

The Problems You’ll Solve

The National Service Program Support Director is responsible for managing all aspects of member and host site management for all of the AmeriCorps state/national programs administered by NYC Service, including NYC Civic Corps, NYCHA Health Corps, City Service Corps and any future new programs. The Director leads a team of Program Coordinators, develops program policies, develops and prepares member and supervisor evaluations, and engages in direct partnership management with host sites throughout the service year. These responsibilities include, but are not limited to:

National Service Program Team Management:
- Manage a team of 3-5 full-time staff National Service Program Coordinators which includes overall task/work plate management, weekly check-ins, mentorship and coaching.
- Develop professional development training for the 3-5 Program Coordinators based on needs and program changes.
- Develop and/or revise member and host site management policies including but not limited to member performance evaluations, performance improvement plans, and host site evaluations.
- Support the Program Coordinators with member and host site challenges including, but not limited to, performing mediation, attending host site meetings, and providing coaching to Coordinators.
- Provide support to host site supervisors including leading best practice learning sessions.
- Oversee the development and revision of program handbooks.
- Lead elements on member and supervisor trainings including on program policies and procedures during orientation.
- Oversee member and host site resources including the online portal (which includes all member and supervisor training information) and resource library.
- Oversee the creation and implementation of member committee(s) and ensure that the committee(s) is on track to meet its planning and member development goals.
- Implement office hour framework for all programs with Program Coordinators to ensure program connections and support outside of trainings.
- Oversee the planning on special events and service days such as 9/11 Day of Service, MLK Day of Service, AmeriCorps Week.

National Service Program Support:
- Contribute to elements of the host site selection process including reviewing application materials and participating in the selection process.
- Manage elements of the creation, development and distribution of member contracts and host site agreements.
- Support elements of the member and host site onboarding processes.
National Service Program Team Management:
- Serve as a member of the national service program team management team which includes setting overall vision and policy for NYC Service’s AmeriCorps programs.
- Work with the national service program management team to develop program policies.
- Provide support on additional NYC Service national service team projects where needed and appropriate.
- Attend all required meetings with the NYS Commission on National and Community Service including program calls and trainings.
- Attend all required and suggested AmeriCorps national or regional trainings and conferences.
Advance NYC Service mission, values, and goals:
- Represent NYC Service at select events and support NYC Service all-staff events, as needed.
- Be available on select weekends and on select evenings, as needed.
- Support City initiatives as needed, including but not limited to possible emergency response (e.g. evacuation sh