Community Response Team Supervisor

This position is located on the Cornell University Campus in Ithaca, New York.

No Visa sponsorship is available for this position.

Who we are:

Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive, and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines—global cultures, backgrounds, experiences, perspectives, and ideas.
 

The Division of Public Safety (DPS) is a team of public safety professionals that work collaboratively with our community to keep Cornell a safe and secure campus to learn and live. The Public Safety Division is comprised of the Public Safety Communications Center, University Police Department, Emergency Management, Clery Compliance, Access Control, Community Response Team, and Public Safety Ambassadors.

Housed as a unit within the Division of Public Safety, Cornell University’s Community Response Team (CRT) objective is to provide an in-person and health-centered response to non-violent 911 crisis calls and thereby reduce the need for police response. The team employs holistic healthcare expertise to de-escalate emergency situations and assist persons in crisis to navigate their way out. CRT plays a key role as the supportive interface linking persons in crisis, the Division of Public Safety, and wraparound services across Cornell and the Ithaca area.

What you will do:
The CRT Supervisor will serve as a role model who leads, mentors, trains, and coaches CRT Coordinators and handles all aspects of performance management in partnership with the Director. This position will be responsible for providing the day-to-day supervisory direction to the staff in the department. They will be responsible for continually striving to adapt, maintain, and improve the delivery of quality community focused services to the Cornell community.

The CRT Supervisor will be responsible for call response as needed. This position is expected to work a variable schedule that includes nights, weekends, and holidays and is based upon the needs of the department.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others. 

Who you are:
You are a positive, customer service orientated person who takes pride in providing prompt, courteous service to all. You possess leadership skills and experience, interpersonal skills, empathy and openness to new ideas and perspectives on a wide range of topics. Additionally, you exercise sound judgement and decision making with urgent and sensitive information. You have strong communication skills, both verbal and written and have the ability and experience building trusted, effective working relationships with a broad range of individuals and organizations. You will have knowledge of collaborative techniques and coordinated community response models.

Some other important qualifications for the position include: 

• Bachelor’s degree in social work, psychology, or other Human Services related field and 2-4 years of relevant experience or equivalent combination.
• Ability to work a variable schedule that includes nights, weekends, and holidays.
• Experience in dealing with highly sensitive matters.
• Possess sound judgement and integrity.
• Strong communication skills, both verbal and in written communication.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Knowledge of collaborative techniques and coordinated community response models.
• Proven experience utilizing evidence-based de-escalation techniques.
• Possession of a valid driver’s license in good standing.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Demonstrated skill in understanding of cultural differences.
• Proven experience connecting diversity, inclusion, and wellbeing practices to busines