ServiceNow Automation Engineer/ Application Developer

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

Our National IT Enterprise Service Management team has an immediate opening for a seasoned ServiceNow development professional possessing extensive experience in all facets of the platform including, but limited to, Catalog/Application Development, ITSM, ITOM and ITAM configuration/customization/support, Event Management, Discovery, ATF, Reporting, Performance Analytics and Predictive Intelligence/AIOps.

As a ServiceNow Application Developer, you will work with Product Owners to understand requirements, build high-quality scalable and reusable code by enforcing best practices around software engineering architecture, and help improve application development, deployment, and customization.

What You Will Do:

• Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assess, troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally.
• Create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
• Work with a strong set of teams to improve developing and deploying applications and customizations.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
• Lead the design and implementation of new products and features while also enhancing the existing product suite.
• Help in development and mentoring of team members in various technologies and ServiceNow Platform.
• Suggest and implement improvements to internal processes.
• Work on technical and non-technical projects.
• Communicate with customers and our teams through case, phone and other electronic methods.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintain impeccable case hygiene and customer related files and records.

Qualifications:

• 5+ years Technical Support experience/3+ years ServiceNow experience
• Experience in SN operational monitoring support, automation, and integration with 3rd party tools.
• Experience as a ServiceNow Administrator, assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues.
• Experience with the following ServiceNow Modules: Event Management, Performance Analytics, Predictive Analytics, ITSM, ITOM, ITAM, Discovery, Reporting, Catalog and Portal
• Experience with Plugins, Spokes, Integration hub and use of API to facilitate integrations.
• Experience with ServiceNow AppStudio.
• Strong experience in writing/debugging on one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Advanced understanding of Object-Oriented programming. Java preferred.
• Advanced understanding of Networking concepts inclu