Sales Operations Manager

About LunaJoyLunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
Job OverviewWe are looking for a highly analytical and strategic Sales Operations Manager to support our sales team by optimizing processes, improving efficiency, and driving revenue growth. This role will be responsible for managing sales operations, analyzing performance metrics, and ensuring that our sales team has the tools and insights they need to succeed.As part of the LunaJoy team, you will play an essential role in directly contributing to support the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.
Key Responsibilities:
Sales Process Optimization

• Develop, refine, and streamline sales processes to improve efficiency.
• Ensure alignment between sales, marketing, and customer success teams.
• Implement best practices for pipeline management and forecasting.

Sales Analytics & Reporting

• Monitor and analyze key sales performance metrics (e.g., conversion rates, revenue growth, sales cycle length).
• Generate reports and dashboards to provide actionable insights for leadership.
• Conduct data-driven decision-making to identify opportunities for improvement.

CRM & Tools Management

• Oversee the implementation and maintenance of CRM systems (e.g., Salesforce, HubSpot).
• Ensure data integrity and consistency within sales tools.
• Identify and integrate new technologies to enhance sales operations.

Sales Enablement & Training

• Provide training on sales tools, processes, and best practices.
• Collaborate with the sales team to ensure they have the necessary resources to close deals.
• Work with leadership to develop sales incentive programs and compensation structures.

Forecasting & Planning

• Support leadership with sales forecasting and strategic planning.
• Work closely with finance to align revenue projections with business goals.
• Identify trends and insights to help refine go-to-market strategies.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in sales operations, revenue operations, or a related role.
• Strong proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Experience with Go High Level (GHL) is highly preferred, especially in managing workflows, pipeline automation, and reporting.
• Excellent data analysis and reporting skills (Excel, SQL, BI tools like Tableau or Looker).
• Strong understanding of sales processes, pipeline management, and forecasting.
• Exceptional problem-solving skills with a strategic mindset.
• Ability to work cross-functionally and collaborate with multiple departments.
• Strong communication and leadership skills.

Nice to Haves:

• Experience with sales automation tools (Outreach, SalesLoft, Gong).
• Knowledge of SaaS sales models or B2B sales operations.
• Understanding of revenue operations (RevOps) and sales compensation structures.
• Experience in scaling sales teams in a fast-paced environment.
• Familiarity with the EOS way of working.

Why LunaJoy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.