Senior Customer Service Analyst (m/f/*) with Swedish

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: <span>https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/</span> applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<p></p><p></p><p><b>Job Description:</b></p><p></p><h2><b><span>3M Health Care is now Solventum</span></b></h2><p></p><p><b>At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. </b></p><p></p><p><b>We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.</b></p><p></p><p><b>The Impact You’ll Make in this Role</b></p><p>As a Customer Care Analyst with Swedish, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:</p><ul><li><span><span>Customer Service support in the customer care process</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Responding to customer requests via defined channels</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Liaise with the business on customer relationship management via Salesforce functionalities</span></span></li><li><span><span>Registration and consideration of customer complaints</span></span><span><span> </span></span>e<span><span>nsuring an efficient customer complaint service</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Identify opportunities to improve data quality &amp; reduce cycle time</span></span><span><span> </span></span></li><li><span><span>Continuous improvement of processes</span></span><span><span> </span></span><span><span> </span></span><span><span> </span></span></li></ul><p>​</p><p></p><p><b>Your Skills and Expertise  </b></p><p>To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:</p><ul><li><p><span><span>Bachelor's degree or higher from an accredited university</span></span><span><span> </span></span></p></li><li><p><span><span>2-4 years of equivalent work experience in customer facing roles</span></span></p></li><li><p><span><span>ideally experience in B2B, complaints handling, customer issue resolution or customer service</span></span></p></li><li><p><span><span>Fluent English and Swedish skills</span></span></p></li></ul><p></p><p>Additional qualifications that could help you succeed even further in this role include:</p><ul><li><span><span>Previous experience working with SAP (especially OTC module)/ SalesForce</span></span><span><span> </span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Experience of supply chain and logistics is nice to have</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Strong problem solving skills &amp; ownership</span></span><span><span> </span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Organizational skills are key in the fast paced customer environment.</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Ability to manage change including quickly adapting to new systems and processes.</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Detail oriented and enjoys working with customer</span></span><span><span> </span></span><span><span> </span></span></li><li><span><span>Collaborative Team player</span></span><span><span> </span></span></li></ul><p>​</p><p></p><p><b>Work location: </b></p><ul><li><b>Remote within Poland</b></li></ul><p></p><p><b