2nd Shift Quality Assurance Specialist

Job Location:  Hershey, PA  

 

Please note: This is a 2nd shift position with weekend on call rotation

 

Summary:  

 

The Hershey Company Reese plant is a Non-Union plant producing products such as Peanut Butter Cups & Kit Kat in a high-speed complex environment. 

 

Under moderate guidance, the Quality Assurance Specialist’s primary role is to assist in maintaining Global Food Safety Initiative certification.  In addition, the specialist will serve as a liaison between Quality Assurance (QA) and Manufacturing.    

 

In this role the QA Specialist provides support to the manufacturing operations and depending on the shift may be the sole QA representative.  QA responsibilities include ensuring compliance to all company and regulatory policies/procedures pertaining to product safety/quality.    

 

The position serves as the technical resource for Manufacturing and Engineering, providing leadership and guidance in the areas of weight control, packaging, incident investigation and resolution, troubleshooting and other related matters.    

 

The incumbent also provides support to employee training and product and process audits.  The position provides QA support to the various Business Units across the plant.    

 

The QA Specialist must have a sound working knowledge of Hershey’s quality system requirements.  Some laboratory duties are required.    

 

Responsibilities:  

 

Compliance:  

• Facilitates production activities to meet quality/safety specifications and regulatory standards by providing training, auditing, troubleshooting and incident management. 

Program Administration:  

• Assists the Food Safety Compliance specialist in maintaining programs to achieve and maintain Global Food Safety Initiative certification.  Develop knowledge of the internal programs and manage the compliance to schedule. 

HACCP & Continuous Improvement:   

• Conducts regular internal audits which include elements of HACCP and PEP systems, documents, and reports findings and follows-up on non-conformances.  Conducts routine audits and inspections after cleaning or maintenance work.  Reviews control point documentation, paper and/or electronic.  Participate/lead verification and validation activities for PEP and Global Food Safety Initiative compliance.  Supports Lean Manufacturing programs associated with the business unit, providing guidance on quality assurance principles 

 Training:  

• Assists in efforts to educate and train the workforce on food quality and safety issues.  Conducts training specifically for plant employees and regularly follows up with employees to ensure that they understand the requirements of their jobs. 

Auditing:  

• Conducts audits in accordance with Product Excellence Program (PEP)/ Hazard Analysis and Critical Control Point (HACCP) / Environmental compliance procedures. 

Incident Management:  

• Investigates and analyzes incidents to identify trends in product/quality safety information.  Initiates corrective actions and communicates findings as appropriate.  Uses various computer support systems (ex. SAP product tracking, Line Production Reporting (LPR), Trackwise Services (Quality Incident Management System), etc.) to help isolate / solve problems. 

Project / New Product / Business Unit Support:   

• Implements continuous improvement through utilization of PEP program elements such as Master Control Plans, Sanitation Standard Operating Procedures (SSOP), HACCP, Allergen prevention plan, weight control and consumer complaint reduction.  Under moderate supervision, acts as QA representative on multi-functional project teams or non-routine assignments.  May support new product efforts from initial test runs to full-scale production to assure integrity of systems. 

Subject Matter Expert:  

• Incumbent is a subject matter expert in one or more of the following areas:  Packaging, Net Weight, Recipe Management, Processing, Pest Control, Sanitation, Training, etc.  QA specialist would be expected to provide Plant wide leadership, project management, training, and coaching, in the specified areas of expertise.   

 

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

 

• Excellent Organizational skills

• Knowledge of federal and state food industry regulations.
• Understanding of sanitation and pest control practices
• Familiarity with Global Food Safety Initiative (GFSI) standards
• Strong computer, document management skills and attention to detail
• Ability to effectively communicate in verbal and written form
• Ability to work flexi