Retail Staff Pharmacist - Campus Central

Position Title:

Retail Staff Pharmacist - Campus Central

Department:

OU Health Pharmacy - Campus Central

Job Description:

General Description:

The Outpatient Pharmacist I is an entry‑level pharmacist who provides safe, accurate, and patient‑centered dispensing and clinical support in outpatient, retail, and/or specialty pharmacy settings. This role ensures regulatory compliance, delivers high‑quality medication counseling, supports medication access and operational workflow, and contributes to positive patient outcomes. The Outpatient Pharmacist I collaborates with providers, technicians, payors, and interdisciplinary teams to optimize safe medication use, adherence, and patient satisfaction.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

Shared Responsibilities:

• Dispense medications safely, accurately, and in accordance with federal, state, and organizational regulations.

• Compound, prepare, and verify medications using appropriate professional judgment, safety standards, and compounding guidelines.

• Counsel patients on medication use, side effects, administration, storage, and adherence strategies to improve therapeutic outcomes.

• Serve as a clinical resource for healthcare providers regarding medication availability, therapeutic alternatives, contraindications, and safe medication use.

• Ensure appropriate storage, handling, and preservation of temperature‑sensitive medications, including biologics and vaccines.

• Maintain accurate documentation and billing integrity to ensure compliance with regulatory, audit, and financial standards.

• Mentor and coach pharmacy technicians, interns, and students, supporting skill development and workflow efficiency.

• Support medication‑safety initiatives, regulatory readiness, and quality‑improvement activities within the outpatient pharmacy setting.

• Promote an efficient, patient‑centered workflow, identifying opportunities to improve operations, patient satisfaction, and service quality.

• Serve as Pharmacist‑in‑Charge (PIC) when assigned, ensuring operational continuity and regulatory compliance.

Retail Pharmacist:

• Manage day‑to‑day prescription processing workflows, including drop‑off, data entry, filling, verification, and patient pickup.

• Resolve insurance claim issues, including rejections, prior authorizations, formulary challenges, and cost barriers.

• Support point‑of‑sale processes, addressing copay inquiries, billing discrepancies, and customer service concerns.

• Oversee retail inventory management, including ordering, stock rotation, dating checks, and shortage mitigation.

• Provide OTC (over‑the‑counter) product guidance and symptom‑based recommendations within scope of practice.

• Support immunization workflows (when applicable), including screening, administration (if credentialed), documentation, and registry reporting.

• Lead technician workflow assignments in the retail environment to support efficiency and accuracy.

• Promote adherence initiatives such as refill reminders, synchronization programs, and targeted interventions.

• Engage directly with patients to enhance service satisfaction, problem resolution, and overall customer experience.

• Ensure compliance with laws governing pseudoephedrine sales, immunizations, and other retail‑specific regulatory requirements.

Specialty Pharmacist:

• Dispense specialty medications requiring special handling, additional monitoring, or complex patient education.

• Provide in‑depth initial and follow‑up assessments (reassessments) for specialty medications, including adherence, side effects, and therapy response.

• Monitor patient progress and resolve drug‑related problems related to specialty therapies, including interactions and appropriateness of therapy.

• Support patients in accessing high‑cost specialty medications through coordination of co‑pay programs, foundations, manufacturer assistance, and financial‑support pathways.

• Coordinate medication delivery requiring special handling, including cold‑chain management and patient‑specific logistics.

• Collaborate with specialty providers, case managers, and payors to ensure continuity of care and optimal clinical outcomes.

• Support specialty pharmacy accreditation (e.g., URAC, ACHC, TJC) through documentation, data collection, and adherenc