Retail Training Manager

Job ID: 263752
Location Name: DC-Georgetown (0346)
Address: 3241 M Street NW, Washington DC, DC 20007, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Training/Development
Remote Eligible:MarketBased

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

About Team

 

The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our Retail Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques, the Retail Training team within the department delivers store-based training programs, focused on linking business to behaviors, resulting in sustained behavior change that support key business initiatives and help the company achieve its goals.

 

Job Summary

As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that support key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.

 

Duties and Responsibilities

Time Spent

Facilitate dynamic in-person trainings to support ongoing skill building and development.  This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets.

 

• Demonstrate expert-level facilitation through interactive skill-building activities, retention techniques, scenario-based applications, and peer to peer collaboration.
• Support key business initiatives by delivering behavior-focused trainings on range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.
• Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions. 
• Serve as an expert facilitator, instructor, and coach.  Customize training content to fit the specific needs of the audience.

 

50%

Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels.)

 

• Serve as an expert facilitator, instructor, and coach. Bringing any training leader’s guide to life through relevant, relatable and effective presentation skills including storytelling, analogies, sound bites, metaphors, etc…
• Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.
• Provide personalized, specific, solution-based feedback and in the moment coaching throughout the training