Senior Director, HR Operations - Hybrid Chicago Loop Office
NORC at the University of ChicagoAbout the role
Join the NORC People Department of NORC at the University of Chicago as our newest Senior Director of Operations. NORC People serves as the organization's Human Resources function, focused on enabling business success through strategic talent, culture, and workforce initiatives.
The Senior Director of HR Operations is a strategic leader responsible for overseeing core HR operational functions, including Compensation, Benefits, HRIS, Employee Relations, and HR Compliance. This role leads a team of experienced directors and managers, ensuring operational excellence, cross-functional alignment, and successful execution of enterprise-wide initiatives.
This leader will focus heavily on team leadership, stakeholder partnership, operational strategy, project execution, and clear, transparent communication across all levels of the organization, rather than serving as the technical subject matter expert in each functional area. The ideal candidate is an experienced people leader who can develop high-performing teams, drive large-scale initiatives, and create scalable processes that support business growth and employee experience.
This role will play a key role in shaping the future of NORC’s HR function, with high visibility and meaningful impact across the organization.
Location: This is a hybrid role based in our Chicago Loop office (300 E. Randolph), with a minimum of eight (8) days a month in the office.
The NORC People Department of approximately 25 staff supports NORC's mission and values by collaborating with research, operations, and administrative departments to recruit, develop, and retain top staff. Because NORC is a government contractor, the NORC People team plays a large role ensuring that all staff information and systems remain secure and that our organization is fully compliant with our policies. NORC People is responsible for talent acquisition, hiring, benefits administration, employee relations matters, and performance evaluation programs to ensure our organization is maintaining compliance while keeping employees’ best interests in mind.
- Lead, coach, and develop a team overseeing Compensation, Benefits, HRIS, Employee Relations, and Compliance functions.
- Provide leadership oversight across HR operations, including:
- Compensation programs and annual planning cycles
- Benefits administration and vendor management
- HR systems, data integrity, and reporting
- Employee relations practices and risk mitigation
- HR compliance, audits, and policy administration
(while empowering functional leaders to serve as technical subject matter experts) - Drive organization-wide HR initiatives and cross-functional projects, ensuring timely execution, stakeholder alignment, and successful outcomes.
- Partner with HR and business leadership to improve operational efficiency, scalability, and service delivery.
- Develop and maintain operational processes, governance structures, and service standards to drive HR excellence.
- Lead organizational change management efforts related to HR programs, systems, policies, and operational improvements.
- Provide clear, transparent communication across all levels of the organization, including senior leadership, managers, and employees.
- Provide guidance on employee relations matters, supporting a positive, respectful, and compliant workplace.
- Collaborate with Finance, Legal, IT, and other business units to support strategic priorities.
- Monitor HR operational performance metrics and identify opportunities for continuous improvement, including leveraging artificial intelligence where appropriate.
- Ensure compliance with all applicable employment laws, regulations, and internal policies.
- Serve as a trusted advisor to senior leadership on HR operational strategy, organizational effectiveness, and workforce initiatives.
Education:
- Bachelor’s degree in Human Resources, Business Administration, or a related field required.
- Advanced degree preferred.
Experience:
- Minimum of 10 years of progressive HR leadership experience, including leading large HR operations or shared services functions.
- Proven success managing and developing senior-level HR leaders and multi-disciplinary teams.
- At least 7 years of supervisory experience managing high-performing teams across multiple levels.
- Strong experience leading enterprise projects, operational improvements, and organizational change initiatives.
- Experience designing, implementing, and auditing HR policies and procedures.
- Demonst
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