Director, Business Transformation - Liberty Mutual Investments

Description

The Company

Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.

Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $125B of long-term capital globally, and has a team of nearly 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises. 

LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best.

Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding our capabilities and our toolkit in support of our mission. We invest across diverse asset classes, financial structures, and industries, including real estate, digital infrastructure, healthcare, renewable energy, and technology—with the aim of creating value and powering innovation. We pride ourselves on our extensive network of mutually beneficial partnerships, and we use our substantial influence, capital, and energy to drive towards a better future #LMI

 

The Position:

The Business Transformation team serves as LMI's operating model and process design capability. Reporting to the Head of Business Transformation, this role serves as a strategic partner to senior leaders across the enterprise, helping design the operating models, governance structures and business capabilities that enable execution of LMI’s 2030 strategy. The role sits at the intersection of strategy and execution, with depth in operating model and process design and a bias toward enabling near-term execution while shaping long-term direction. The ideal candidate is equally comfortable facilitating executive workshops, assessing complex investment lifecycles, designing governance frameworks, developing business capabilities and leading implementation efforts that deliver measurable business outcomes.

Responsibilities

• Lead enterprise design engagements. Lead complex, cross-functional engagements from discovery through implementation. Frame problems, align stakeholders, develop recommendations, and translate strategic objectives into operating models, roadmaps, and measurable business outcomes.
• Partner across Strategy & Execution. Operate within GIS Strategy & Execution, which brings together Business Transformation, Program Management, and Vendor Management. Lead both standalone organizational design engagements and serve as the embedded design partner on Program Management-governed programs, contributing operating model, capability, and governance design within a shared delivery model.
• Design target operating models. Develop target operating models that define operating processes, governance frameworks, decision rights, roles and responsibilities, and accountability models across investment and operational functions, including the organizational structures that support them.
• Drive process and business architecture. Assess and mature business capabilities and the processes that run them across the enterprise, identifying gaps, dependencies, and opportunities to improve scalability, efficiency, and operational effectiveness. Establish capability-based frameworks that support strategic planning and prioritization.
• Assess and optimize investment operations. Conduct end-to-end assessments of investment processes and operating workflows across public and private market asset classes. Identify root causes of operational challenges and develop practical, scalable solutions.
• Establish governance and performance frameworks. Define governance structures, success metrics, KPIs, reporting cadences, and operating routines that enable sustainable execution, accountability, and continuous improvement.
• Facilitate executive alignment. Lead workshops, working sessions, and stakeholder engagements that bring together diverse perspectives, build alignment, and accelerate decision-making across teams.
• Advance AI-enabled ways of working. Identify and scale opportunities to apply AI-enabled tools and methods across the function, improving how engagements are delivered and enabling faster, more scalable analysis and design.
• Bring external perspective and industry insight. Monitor industry trends, emerging operating models, technology innovations, and leading practices across asset management and financial s