Business Operations Consultant

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Customer to Grid Solutions (C2GS) Business Operations Consultant is responsible for supporting the C2GS organization by participating or leading the implementation of various IT projects, enhancements and reporting requests, all while working closely with the Systems and Program Implementation Leader.  With limited direction, track and prioritize business goals and metrics. Develop and define the business needs, prioritization and objectives. Ability to use ADO (Azure DevOps) and create, manage and lead business requirements/user stories for development of quality solutions that meet the needs of the C2GS organization. This role may also serve as backup to the Sr BOA when they are unavailable.

 

You are responsible for:

•           Managing and conducting IT refinement sessions.

•           Collaborating with internal and external stakeholders to develop and launch new technologies for APS. 

•           Point person with the product development teams while adhering to the business goals. 

•           Participates or leads projects to formulate and define business needs, system scope modifications, and business objectives through research and fact finding.

Minimum Requirements

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.
• Previous experience with the systems specific to the business area may also be required. Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work. Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.
• Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. Demonstrated communication skills, both verbal and written.                                                                                                                                                                                                                                                                                                                                                                                      

Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.

2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces w