Patient Services Representative PSR

Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor. 

PRIMARY ACCOUNTABILITIES

• Greets and checks in all patients and visitors.
• Schedules patient appointments
• Collects payment for services (i.e.) copays
• Answers phone calls
• Registers new patients
• Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed
• Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Lead if needed.
• Monitors patient wait times and notifies patients of delays
• Acts as a liaison between patients and clinical staff to assure patient continuity of care
• Assists patients with questions and helps direct them to the proper clinic resource
• Adhere to all NOHN policies and procedures
• Other duties as assigned

Operational Excellence

• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

• Works collaboratively with all staff, providers and leadership
• Engages others as part of a team-oriented philosophy

QUALIFICATIONS

Education: High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.

Experience and Skills:

• Ability to perform routine assignments independently
• Possess basic computer skill and knowledge
• Demonstrate attention to detail and organizational skill
• Ability to multi-task
• Uphold the mission, values, and principles of the organization
• Create and maintain a positive, team-based culture

Language: Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus. 

Physical Demands: 

• Must be able to walk intermittently for 8 hours.
• Some standing, sitting, bending, occasional lifting.
• Use hands and fingers to continually manipulate a keyboard.
• Must be able to verbally communicate and hear.
• Viewing the computer for 8 hours.

Work Environment: Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.

Benefits: Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays. 

Equal Oppor