Manager, Operational Excellence

Manager, Operational Excellence

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

The Manager, Operational Excellence drives measurable operational efficiency and performance improvements across an enterprise network of 250+ ambulatory surgery centers (ASCs). This role partners with corporate, field, and center leadership to identify opportunities, execute sustainable changes that improve efficiency, utilization, throughput, and overall operating performance while maintaining an excellent patient experience. The role also supports corporate strategic projects and transformation initiatives, translating strategy into practical execution at the center level and scaling proven solutions across the network. Through leadership & influence, this role can directly impact center performance, financial results, and the organization’s ability to grow and transform at scale.

Work Schedule: Remote

ESSENTIAL RESPONSIBILITIES:

• Lead end-to-end performance improvement initiatives across multiple ASCs, from diagnostic assessment through implementation and results tracking
• Support field operations with identifying and executing efficiency levers such as optimizing staffing models, maximizing operating room utilization, streamlining scheduling, and improving overall patient throughput
• Collaborate with, coach, and influence field teams, center leaders, and physician partners to drive sustained improvements through effective change management and stakeholder engagement
• Apply continuous improvement principles (e.g. Lean Six Sigma) to streamline operations and reduce waste across surgery centers and/or corporate support processes
• Develop and refine toolkits and playbooks that can be replicated across the network
• Serve as a project lead for cross-functional corporate initiatives that support growth, capability enhancements, and strategic objectives

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Competencies:

• Strong stakeholder change management skills with the ability to influence without authority and quickly build credibility with individuals at all levels (physicians, administrators, operational & enterprise support leaders)
• Strong problem-solving and analytical capability (Excel fluency; able analyze data and translate into action) with effective communication of concise, data-backed storytelling and actionable recommendations
• Entrepreneurial mentality – a strong ownership of results and driving projects to completion with demonstrated ability to recognize, prioritize, and evaluate key drivers of business value

Travel:

Periodic travel (10%-20%) to centers and corporate team meetings required

Education/Experience:

• Bachelor’s degree required
• MBA or MHA preferred
• 5+ years leading end-to-end operational improvement initiatives in a healthcare setting with a track record of delivering measurable results in labor productivity, resource utilization, throughput, and/or cost improvement initiatives
• Experience leading ASC operations and/or driving operational improvements in ASCs (center-level leadership, multi-site ops, or enterprise support) strongly preferred
• Clinical background (RN) and/or demonstrated ability to partner effectively with clinical teams preferred
• Background in industrial engineering, process improvement and/or consulting preferred

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.<