IT Business Relationship Manager - Commercial

About Cristcot

We are in the business of addressing the problem within the problem. We focus on the details and connections that other, major pharma companies have left ignored for years. There are better ways, better drugs and better formulations and we will make them a reality by analyzing, understanding and solving the problems within the problems.

Job Summary

Cristcot is seeking an experienced IT Business Relationship Manager – Commercial to serve as the primary IT partner for the Commercial and Medical Affairs organizations. This role will drive alignment between business strategy and technology capabilities, enabling effective commercialization and operational excellence through the planning, delivery, governance, and continuous improvement of Commercial technology solutions.

The role will have immediate responsibility for supporting Salesforce Life Sciences Cloud capabilities across Sales, Marketing, and Medical functions, as well as overseeing integrations and related business applications.

The successful candidate will combine strong business relationship management, technology delivery, vendor management, and regulated life sciences experience. This individual must be able to operate effectively in a growing organization that relies on external partners and service providers to support commercialization and business operations.

Primary Relationships

• Within Cristcot:  The IT Business Relationship Manager will collaborate closely with, Commercial leadership, Sales, Marketing, Medical Affairs. Regulatory Affairs, Quality Assurance, Legal and Compliance, Finance, Data and Analytics, and Information Technology.
• Outside Cristcot: The IT Business Relationship Manager will engage with commercialization and business service partners, software vendors, implementation and integration partners, consultants, managed service providers

Primary Job Responsibilities

The IT Business Relationship Manager – Commercial will serve as the primary IT partner to Commercial and Medical Affairs, aligning business needs with technology solutions and managing the Commercial application portfolio and roadmap. The role will oversee the delivery, integration, and optimization of Salesforce Life Sciences Cloud and related platforms, support the transition to Veeva PromoMats, and lead cross-functional initiatives with internal teams and external partners. This individual will ensure systems are compliant, secure, and aligned with business priorities while driving user adoption, process improvement, and effective technology governance.

The activities of the IT Business Relationship Manager – Commercial will include, but are not limited to:

Business Relationship Management

• Serve as the primary IT relationship manager for Commercial and Medical Affairs.
• Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs.
• Translate business objectives and requirements into practical, scalable, and supportable technology solutions.
• Develop and maintain the Commercial technology roadmap in alignment with organizational priorities.
• Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency.

Commercial Platforms and Applications

• Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions.
• Coordinate enhancements, integrations, releases, support activities, and platform optimization.
• Support the current promotional materials review and approval platform and associated business processes.
• Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats.
• Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems.

Project and Portfolio Leadership

• Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support.
• Prioritize initiatives based on business value, risk, regulatory requirements, resource avai