Corporate Vice President - Disability Claims Team Manager

Location Designation: Hybrid - 1 day per week 

 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

This position involves a hybrid work schedule - working on site one day per week.

 

Role Overview:

 

The Team Manager is responsible for the management and professional development of the team members reporting to him/her. They are expected to ensure that production and quality standards are met for the team. They are responsible for identifying and maximizing any efficiencies and opportunities for process improvements. The Manager will provide input and guidance on claims handling through the handling of recommendation reviews as well as day to day claim discussions. They are expected to provide oversight regarding the timeliness and accuracy of decision-making on initial claims and active claims. They will ensure claim  investigations are completed in a timely and accurate manner in accordance with regulatory guidelines and fair claims practices. They are expected to ensure vendors that provide claim management services are meeting New York Life expectations from a timeliness and quality standpoint. The Team Manager will also provide oversight of any Third-Party Administrators that manage claims on behalf of New York Life. This person will be expected to work effectively with individuals from the other departments of GMAD (underwriting, actuarial, accounting and account management).

The Manager must have an expert knowledge of disability policies and demonstrate the appropriate interpretation of policy provisions. They must be viewed as a sought-out resource on the team and in the division. They are expected to have excellent communication and relationship management skills.  

They will be required to monitor production standards, service standards, and quality standards.  They will have extensive interactions with clients and coworkers at various levels and executive management.  They are recognized as an expert in the field of disability claims and are expected to have a breadth of knowledge of GMAD priorities. They may be called upon to represent GMAD in legal matters.

 

What You’ll Do:

 

• Monitor workloads and ensure case assignments are distributed across the team, taking into account specific requirements and expertise to maximize efficiency.
• Measure and provide feedback to team members on quality of claims handling, decision making and customer interaction.
• Conduct hiring, performance management and performance evaluations
• Hold 1x1 meetings and team meetings regularly to share information, best practices and develop teamwork
• Perform second eye review and sign-off of decisions as needed.
• Oversee DI Settlement Program.
• Maintain a strong working knowledge of our administrative systems.
• Ensure accurate guidelines, procedures, and group specific requirements are documented and held in a central shared team location.
• Ability to oversee and/or provide thorough training and develop new and existing team members.
• Ensure completion of appropriate number of Quality Reviews of disability claims and recorded calls.
• Support the development of new products and workflow and be involved in discussion meetings and testing of new innovations and technologies.