Administrative Aide I - PWKS

Salary:

$17.00 - $21.25

Job Details:

Under general supervision, assists in various aspects of general administrative processes such as: customer service, public information, human resources, purchasing, facilities operations, office automation, safety, and other areas.

ESSENTIAL JOB FUNCTIONS:

• Perform customer service duties to address inquiries for information, services requests, or complaints in a timely and professional manner, direct inquiries to appropriate department and/or personnel, communicate the information with appropriate City personnel; provide follow up as needed.

• Receive or generate and review various records, forms, or reports for the purpose of completing or verifying for accuracy.

• Replying to citizen requests, through phone, email, or specialized applications like Ask Arlington app or CarteGraph.

• Process forms, letters, or other relevant materials required for assigned division and for Executive Management; and distribute information as appropriate.

• Perform work order records management activities related to maintenance and construction requests and/or activities, including creating, retrieving, and processing work orders in the department's work order management system.

• Perform timekeeping duties for assigned division, collecting and processing employee activity reports, verifying supporting documentation, entering employee attendance information, and maintaining timekeeping records in accordance with applicable records retention requirements.

• Perform procurement duties, including ordering, receiving, and dispersing office supplies and materials in accordance with prescribed guidelines.

• Maintain adequate stock on hand to ensure supplies are available to complete projects.

OTHER JOB FUNCTIONS:

• Provide administrative support for Crossing Guard hiring process.

• Provide administrative support for travel and training needs, to include registering employees for training courses/conferences, making and paying for travel arrangements, and preparing and submitting all pre- and post­ travel documentation in accordance with City and Department policies.

• Serve as back up administrative support for Staff Report process, to include managing department deadlines, reviewing documentation to ensure compliance with City standards, coordinating with department and city personnel as needed, submitting documentation, monitoring submissions during the approval process, and preparing reports for the Director.

• Communicate high-priority requests for service to Field Operations personnel using a two-way radio.

• Provide on-call and/or after-hours administrative support to Department Operations Center during inclement weather events.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities Required:

• Knowledge of office and administrative practices and procedures.

• Knowledge of modern office methods, practices, and equipment.

• Knowledge of basic Texas Local Government Code purchasing policies and procedures, including use of procurement cards.

• Knowledge of time and attendance policies and procedures relating to payroll. Use of Kronos preferred.

• Knowledgeable enough of City and department processes to be used as a resource by other staff members and the public.

• Skill in using a PC, HR software, financial software, asset management software, Microsoft Office products, and 2-way radio.

• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.

• Skill with organization and attention to detail.

• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.

• Ability to work independently under general instructions.

• Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.

• Ability to prioritize deadlines and tasks.

• Ability to learn new systems and procedures quickly.

• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.

• Ability to understand mathematical calculations involving fractions, percentages, and decimals.

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