Buyback Case Senior Specialist

JOB TITLE: Buyback Case Senior Specialist 
JOB POSTING CLOSING DATE: Thursday April, 30th
RECRUITMENT SALARY RANGE: $95,000 - $119,000*
LOCATION: Mahwah

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

The Buyback Case Analyst serves as a key operational and analytical contributor within the U.S. vehicle buyback program, functioning as part of a cross functional delivery squad. In this hybrid role, the analyst oversees the end-to-end case summary and classification process for all U.S. buybacks. Responsibilities include coordinating with technical specialists, evaluating case documentation, and determining the appropriate buyback category for each file. 

This position requires strong communication and stakeholder management skills. The analyst will work directly with retailers to review outcomes, ensure transparency, and support aligned next steps. The role also provides biweekly insights and program performance updates to Mission Warranty, supporting continuous improvement and senior level visibility across the organization. The ideal candidate is comfortable presenting findings to senior and executive leadership. 

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

• Buyback Case Analysis & Workflow Leadership (70%) 
• Lead daily execution of the buyback case analysis process across multiple functions. 
• Work closely with technical specialists and utilize GenAI assisted assessments to accurately assign buyback categories. 
• Review technical assessments, case history, and supporting documentation to determine final case disposition. 
• Complete retailer chargeback documentation and templates in alignment with established policies and standards. 
• Engage with retailers professionally to review outcomes, ensure transparency, and guide them through next steps. 
• Collaborate with cross functional partners to identify trends, root causes, and improvement opportunities. 
• Provide clear, data driven updates and recommendations to internal stakeholders. 
• Track case progress, resolution timelines, workflow adherence, and operational efficiency. 
• Data Integrity & Reporting (15%) 
• Maintain ownership of the buyback dataset, ensuring accuracy, completeness, and standardization. 
• Validate case summaries prior to submission and ensure alignment across regional inputs. 
• Insights, Dashboards & Mission Warranty Feedback Loops (15%) 
• Support development and refinement of dashboards monitoring case volume, triggers, categories, financial exposure, and efficiency metrics. 
• Deliver consolidated insights, trends, and program learnings to Mission Warranty on a bi‑weekly cadence. 
• Present findings, trends, and recommendations to senior and executive leadership with clarity and confidence. 
• Participate in review forums to highlight systemic issues and recommend corrective actions. 
• Perform additional responsibilities as needed to support program growth, process evolution, and continuous improvement initiatives. 

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

• Bachelor’s degree or equivalent professional experience. 
• 3+ years of experience in project management, operations, case management, or analytics—ideally within automotive, warranty, customer experience, or regulatory sectors. 
• Strong analytical capability and ability to interpret technical documentation and case data. 
• Advanced Excel proficiency (pivot tables, formulas, large‑scale data handling). 
• Experience conducting outcome oriented discussions with retailers or key business stakeholders. 
• Skilled in presenting data, insights, and recommendations to senior/executive audiences. 
• Experience with dashboarding tools (e.g., Tableau) and CRM systems. 
• Exceptional written and verbal communication skills. 
• Demonstrated ability to lead cross functional initiatives and influence outcomes.
• Preferred Qualification: Technical experience within automotive, warranty, or quality operations. 
• Preferred Qualification: Familiarity with GenAI‑enabled assessment workflows. 
• Preferred Qualification: Knowledge of customer recovery processes