Director of Housekeeping

You belong at Marriott Fisherman's Wharf! 

At the Marriott Fisherman's Wharf,  our guests have unparallelled access to world-famous attractions like the Golden Gate Bridge, Oracle Park, and Pier 39.  For a meal,  they may  visit Red Fin Restaurant, or enjoy craft cocktails at Red Fin Lounge.  And,  with 9,082 sq. ft. of catering and events space,  Marriott Fisherman's Wharf is the perfect location for corporate meetings or memorable events.  Our team members work hard to ensure that every guest's stay is remarkable, every time. 

We are looking for our next Director Of Housekeeping,  who will lead the housekeeping team and maintain the hotel's high standards for cleanliness and guest experience. 

This role is Exempt,  with salary range of $90,000 - $100,000/year.

Overview:

We are currently hiring for Director of Housekeeping to lead and direct their Housekeeping department. The ultimate mission of this role will be to lead the Housekeeping team to drive guest satisfaction by exceeding their expectations, as well as championing the cleanliness of the building.

Positioned as one of the Key Rooms Division Leaders, this is a phenomenal opportunity to:

·      To be in a leadership role as well as in the trenches to be a hands-on deliverer of a quality product and experience – you will have a significant piece in Guest Satisfaction!

·      Be a key member of the Leadership team liaising with all department heads across the hotel to include Operations, Sales, Culinary, Engineering, Front Office, etc.

A strong predictor of success for the Director of Housekeeping will be:

·      Balance strategic planning with hands-on execution in a fast-paced environment

·      Effectively manage the budget, capital expenditure projects and preventative maintenance

·      Develop cohesion with direct reports and maximize productivity amongst the housekeeping team by providing continuous opportunities for career development

Key Duties & Responsibilities:

• Ensure brand training compliance for you and your staff within the first 30 days
• Develop a program to increase employee recognition within the first 60 days
• Develop and implement a successful full facility preventive maintenance program within the first 90 days
• Develop formal inspection checklist to ensure quality and consistency across all the rooms within the first 60 days
• Work with the Assistant Housekeeping Manager to implement a training plan for the new hires within the 90 days
• Review all Brand standards to ensure compliance with the brand requirements within the first 60 days

Education and Experience:

• High school diploma or GED; 5 years’ experience in the housekeeping area
• 2 years’ experience as a supervisor/manager in housekeeping with a track record of team success across an organization
• Basic computer skills needed – you should be comfortable with navigating databases and spreadsheets, as well as sending and managing emails, SOPs in electronic form, and other necessary documents
• Strong cultural fit. Passion, drive and results-orientation is essential to success at Crestline. We live our values daily.

Preferred Skills and/or Education:

• Hotel Brand experience 
• Familiarity with Microsoft Office to include Outlook, Excel, and Word primarily
• Experience with hotel information systems preferred

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.