Support Broker - New Jersey

This role is based in New Jersey and requires in-person travel up to 30-60 miles of your assigned region. 

Duties & Responsibilities:  PPL looks to secure talent that’s passionate about those we serve, our elderly and disabled participants.  Our dedicated field team members will provide person-centered support to program participants and/or their authorized representatives to facilitate their ability to be successful in the self-directed program. This includes but is not limited to:  

• Assessment of their ability to act as the employer and maintain budget authority.  
• Assessment of potential accommodation needs.  
• Facilitate placement of an authorized representative, and, when necessary, facilitate a change in the authorized representative.  
• Provide clear and consistent communication. 
• Identify and maintain available community resources. 
• Follow established procedures and timelines for required contact.  
• Identify, report, and follow up on allegations or reports of suspected fraud, waste, neglect, or abuse.  

Job Requirements:   

• Ability to visit a diverse population of participants in their homes, which may encompass a wide range of home settings.  
• Ability to spend at least 60% of working hours attending home visits.  
• Ability to assume an increased home visit schedule (i.e., greater than 60% of working hours) as dictated by business needs. 
• Ability to organize home visit caseload to ensure efficient use of driving time.   
• Ability to drive 60 miles or more to participants’ homes.  
• Have and maintain a satisfactory driving record and a reliable, personally insured automobile.  
• Ability to learn and master the use of PPL systems. 

Necessary Core Skills:  

• Ability to independently manage a caseload utilizing excellent time management and organizational skills to remain compliant with contractual timelines.   
• Ability to prioritize tasks in a dynamic and fast paced environment. 
• Exhibit strong verbal and written communication skills. 
• Understand, support, and explain to others the core tenets of self-direction.  
• Efficient with computers and Microsoft Office software.  
• Ability to function effectively as part of a team: effectively communicate and partner with all team members while out in the field and during team meetings, with respect and professionalism. 
• Ability to maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.  
• Reflect a positive image of PPL to participants and stakeholders.  
• Ability to maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.  
• Reflect a positive image of PPL to participants and stakeholders.  

Overview/Required Resources:  

Overview:  The role of a Support Broker is to work with participants who self-direct their in-home care, providing information and education to the participant and/or their authorized representative (a person who assists the participant with self-direction if needed). By completing in-home visits, evaluating the participant’s home, and noting any safety concerns, the Support Broker helps keep the participant in a home setting rather than a facility. These activities will comprise at least 60% of the work hours for this position.  

The ideal candidate will have a strong working knowledge of Microsoft Suites, experience with CRM tools, and familiarity with electronic medical records.  The candidate must have secure, robust, and reliable wireless service in their home.  To excel in this role, the candidate must be able to multi-task, must possess strong communication and organizational skills, and must be able to independently manage a busy caseload. 

• Valid driver’s license and satisfactory driving record. 
• Reliable automobile 
• Reliable, secure and internet server and connection. 

Education & Experience:  

1 year experience working with vulnerable populations in their homes.  

BA or BS degree in social work, case worker, sociology, psychology, LPN, or related field preferred.    

Experience with and mastery of Microsoft Office products including Outlook.  

Familiarity with CRM tools preferred.  

Familiarity with electronic records preferred.  

Working Conditions:  

This position requires visiting participants in their homes, which may involve climbing s