Manager, Business Process Optimization

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group has an exciting career opportunity for a full time Manager, Business Process Optimization reporting to the AVP, Global Marine Operations Strategy.

 

This position will work on-site in Miami, Florida

 

As the Business Process Optimization (BPO) Manager, Marine Technical Operations, you will play a critical role in driving strategic initiatives that enhance the performance of our Global Marine Technical Operations Team.

 

The BPO Manager will play a critical role in analyzing, designing, and implementing efficient business processes that enhance productivity and reduce costs. The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to drive process improvements.

 

In this role, you’ll work closely with senior leadership across Marine Technical Operations, Global Marine Operations, Safety, Decarbonization and other key functions to ensure that our processes run seamlessly and efficiently. Your leadership will be instrumental in delivering key objectives while identifying new opportunities for operational improvements and growth.

 

You will partner with Marine Technical leadership to develop comprehensive strategies and planning documents that drive operational excellence, improve technical operations, and enhance fleet readiness. This role is more than just managing technical processes—it’s about being a change leader, solving new and old challenges, and guiding cross-functional teams toward operational improvements.

 

We are committed to continuous improvement and excellence in our operations and if you want to make a difference, is passionate about improving things and making a tangible impact on one of the world’s leading maritime organizations, this is the role for you.

 

Key responsibilities include:

• Lead the Charge: Drive the development of forward-thinking, multi-year strategies that fuel growth and optimize cost management across Marine Technical Operations.
• Innovate and Elevate: Spearhead initiatives, streamline processes, enhance performance, and continuously improve the fleet’s success.
• Analyze and Change: Existing business and operational processes to identify inefficiencies and areas for improvement.
• Develop and implement: Process optimization strategies together with key stakeholders in Marine Technical Operations that align with organizational goals.
• Drive insights: Utilize data analysis and process mapping tools to visualize workflows and identify bottlenecks.
• Design and document: Optimized processes, including standard operating procedures (SOPs).
• Training the team: Conduct training sessions for staff on the ships and shoreside on new processes and best practices.
• Monitor and Measure: The effectiveness of implemented changes through key performance indicators (KPIs) and leading indicators across Marine Technical