Patient Financial Advisor II - Simmons Cancer Center

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Operates with limited oversight and guidance to provide financial counseling and clearance to patients that occur across two or more revenue locations. 

 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Work Shift: 7:30am-5:00pm Monday through Friday

Candidate must reside in the Dallas/Fort Worth metroplex. This position is mostly a remote, work from home position but the candidate will need to come into the office occasionally. This shall be discussed in full detail as part of the interview process. 

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or 
  Associate's degree or 
  Bachelor's degree 
   

• Experience
  5 years of financial counselor or equivalent experience with High School Diploma. or 
  3 years of financial counselor or equivalent experience with associate's degree. or 
  1 year of financial counselor or equivalent experience with bachelor's degree. 

  
   

  Preferred

• Experience

Experience as a financial counselor in Oncology is strongly preferred

JOB DUTIES

• Provides complex financial counseling for services that occur across two or more revenue locations.
• Provides training to Financial Wellness Advisor I's and other employees as needed related to financial counseling services.
• Responsible for confirming patient insurance eligibility and providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests when appropriate to expedite access to services.
• Provides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.
• Accurately posts payments and creates payment plans for upcoming services and/or outstanding balances.
• Responsible for reviewing account details for patient education and/or correction:
  Reviews balances and communicates to patient and other affected parties about outstanding balances.
  Assists patie