Director, Kroll Settlement Administration

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world. 

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world. 

Day-to-day responsibilities: 

• Declarations: Drafting or reviewing all declarations/affidavits prior to review by our legal team. 

  • The review would seek to:

    • Ensure our preapproved templates are being followed and that the document conforms to our templates;

    • Ensure all case statistics and timelines being cited are correct and consistent with statistics noted in attorney provided case-specific documents (typically settlement agreements in class action law suits) as well as our proprietary case management database;

    • Identify any potential issues to be discussed with Senior Management and/or our legal department as appropriate prior to finalization.

• Notice/Website Preparation and QA Review: Review and provide edits to any “long form” and “short form” notices prior to dissemination.

  • The review would include and incorporate the following: 

    • Ensuring all dates are correct by reviewing language in the settlement agreements provided by the clients or filed with the courts as well as any applicable orders;

    • Reviewing the timelines created by the project teams for the clients to ensure all of the dates are consistent;

    • Cross checking all dates in our case management database for consistency and accuracy.

  • Review draft websites to ensure all of the relevant documents and tabs are posted, the web form works as it should, and testing of the online claim form to ensure that all of the fields are properly importing into our proprietary case management system.

• Draft claim forms: Utilizing information provided in the settlement agreements or other documents provided, draft the “long form” or “short form” claim forms for our clients when requested.

• Draft “CAFA” Notices: In cases where we are handling mailings for Defense counsel in our matters pursuant to the Class Action Fairness Act (“CAFA”), coordinate with the project team and counsel on drafting and sending the notices, taking into consideration data received and particulars of the engagement.

• Review and Identify Potential Issues Prior to Case Assignment: Serve as a liaison between the Business Development Team and the Client Services teams to review the proposal given to and approved by clients in connection with engagements we have been retained on and compare the proposal to the initial documents received to ensure consistency on items such as scope, volumes and rates, and to identify any missing information or documents, and to coordinate with the business development team to address the issues to finality prior to the assignment of the matter to a particular client services team.

  • Prepare initial draft of case kick-off documents noting any potential issues prior to hand-off to the client services teams.

Essential traits: