Senior Manager, Onboarding & Compliance

Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we are looking for:

We’re looking for an experienced operations leader to manage a team of Operations Coordinators and Ongoing Compliance Specialists who are responsible for onboarding, and credentialing clinicians before their contracts with Trusted and maintaining clinicians’ compliance while working. You will be the primary decision maker for your team function and will be responsible for driving operational excellence and continuous process improvement using your thorough understanding of regulations, policies, and procedures. You’ll manage the Onboarding and Compliance Team and be responsible for their outcomes and development.

Your responsibilities:

• Manage a team of Compliance Coordinators and Ongoing Compliance Specialists - ensuring they are fully supported and meet and exceed targets.
• Deliver the highest level of business outcomes expected of the onboarding teams, specifically around meeting and exceeding Service Level Agreements for on-time starts and maintaining Trusted’s standards for time-to-clear.
• Create and improve scalable processes designed to enhance the client and clinician experience.
• Partner cross-functionally with the Candidate Experience, Revenue, Product and Engineering teams to improve the onboarding process, improving efficiency and providing a high quality experience for working clinicians.
• Represent the Trusted Onboarding & Compliance function on client calls.
• Track and actively manage all KPIs related to team performance.
• Actively manage the team budget, leading initiatives to improve Trusted’s overall onboarding cost per placement.

Who you are:

• A great people manager - You’ve excelled as a people manager and love to mentor and coach.  You are results-oriented and lead your team to consistently exceed goals.  You are able to make tough decisions, even on the fly.
• A strong partner - You enjoy working with cross-functional teams to solve problems and are comfortable influencing both with and without formal authority.  You act with integrity, and have an uncanny ability to build trust, credibility, and relationships with the people around you.
• A compliance guru - You understand the ins and outs of compliance and credential within healthcare staffing for nursing and allied professionals. 

You have:

• 8+ years of professional experience with one or more experiences in Operations, preferably at a high-growth startup, healthcare staffing and/or in a people management capacity.
• 3+ years of experience leading teams.
• Deep understanding of Project Management processes and tools. Can create workflows & tools that can scale - both individually and by working cross-functionally in a project management capacity via detailed requirement & workflow documentation.
• Experience with databases and enterprise tools such as Salesforce, Front, and Asana.
• Familiar with healthcare compliance requirements (background checks, drug screens, labs & titers, competency evaluations, Joi